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Open access

Research article

First published 2021-11

Transformative Service Initiatives: Enabling Access and Overcoming Barriers for People Experiencing Vulnerability

Silke Boenigk, Aaron A. Kreimer, Annika Becker [...]

Journal of Service Research

Open access

Research article

First published 2025-3

Social Profit Orientation: Lessons from Organizations Committed to Building a Better World

Leonard L. Berry, Tracey S. Danaher, Timothy Keiningham [...]

Journal of Marketing

Retricted access

Review article

First published 2024-8

Service design for the transformation of healthcare systems: A systematic review of literature

Noe Vaz, Cláudia Affonso Silva Araujo

Health Services Management Research

Free access

Research article

First published 2013-03

Consolidation and Standardization of Survey Operations at a Decentralized Federal Statistical Agency

Jack Nealon, Elvera Gleaton

Journal of Official Statistics

Retricted access

Research article

First published 2022-2

The Conflicting Conventions of Care: Transformative Service as Justice and Agape

Rohit Varman, Devi Vijay, Per Skålén

Journal of Service Research

Retricted access

Editorial

First published 2022-2

Unintended Consequences in Transformative Service Research: Helping Without Harming

Christopher P. Blocker, Brennan Davis, Laurel Anderson

Journal of Service Research

Retricted access

Research article

First published 2018-6

Transformation strategies in community engagement

Zawiyah Baba, A. Abrizah

IFLA Journal

Open access

Research article

First published 2014-7

From Dissatisfied Customers to Evangelists of the Firm: A Study of the Spanish Mobile Service Sector *

Jesús Cambra Fierro, Iguácel Melero Polo, F. Javier Sesé Oliván

BRQ Business Research Quarterly

Retricted access

Research article

First published 2001-3

Professional development for university faculty through service

Lorraine Dagostino, James Carifio

WORK: A Journal of Prevention,Assessment & Rehabilitation

Retricted access

Research article

First published 2011-3

Service Quality and Export Performance of Business-to-Business Service Providers: The Role of Service Employee– and Customer-Oriented Quality Control Initiatives

Christina Sichtmann, Maren von Selasinsky, Adamantios Diamantopoulos

Journal of International Marketing

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