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Articles (16)

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1-10 of 16 results for tourism and hospitality service robotics

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Select article: Robot-delivered tourism and hospitality services: How to evaluate the impact of health and safety considerations on visitors’ satisfaction and loyalty?

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Research article

First published 2024-7

Robot-delivered tourism and hospitality services: How to evaluate the impact of health and safety considerations on visitors’ satisfaction and loyalty?

Mohammad Soliman, Samskrati Gulvady, Ahmed Mohamed Elbaz [...]

Tourism and Hospitality Research

Select article: Service Robots in Hospitality and Tourism Before and During the COVID-19: Bibliometric Analysis and Research Agenda

Open access

Research article

First published 2024-4

Service Robots in Hospitality and Tourism Before and During the COVID-19: Bibliometric Analysis and Research Agenda

Eunhye Park, Sung-Bum Kim

Sage Open

Select article: Robots in tourism: A research agenda for tourism economics

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Article commentary

First published 2020-11

Robots in tourism: A research agenda for tourism economics

Stanislav Ivanov, Craig Webster

Tourism Economics

Select article: Rights and Responsibilities of Hospitality Service Robots

Open access

Research article

First published 2026

Rights and Responsibilities of Hospitality Service Robots

Amit Sharma, Anna Mattila

Journal of Hospitality & Tourism Research

Select article: The importance of human touch: How robot anthropomorphism impacts customer engagement in tourism and hospitality

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Research article

First published 2025

The importance of human touch: How robot anthropomorphism impacts customer engagement in tourism and hospitality

Jinwei Wang, Zhihua Zhou, Shuting Xu [...]

Journal of Vacation Marketing

Select article: Asymmetrical Influences of Service Robots’ Perceived Performance on Overall Customer Satisfaction: An Empirical Investigation Leveraging Online Reviews

Open access

Research article

First published 2024-5

Asymmetrical Influences of Service Robots’ Perceived Performance on Overall Customer Satisfaction: An Empirical Investigation Leveraging Online Reviews

Matteo Borghi, Marcello M. Mariani

Journal of Travel Research

Select article: The economics of service robots in hospitality companies

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Other

First published 2025

The economics of service robots in hospitality companies

Stanislav Ivanov, Faruk Seyitoğlu, Craig Webster

Tourism Economics

Select article: The Interaction Effect of Service Robot Affordances and Contexts on Customer Engagement Behaviors

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Research article

First published 2025

The Interaction Effect of Service Robot Affordances and Contexts on Customer Engagement Behaviors

Minglong Li, Xiaoyang Sun, Yi Xiong

Journal of Travel Research

Select article: How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context

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Research article

First published 2021-8

How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context

Yaou Hu, Hyounae (Kelly) Min, Na Su

Journal of Hospitality & Tourism Research

Select article: The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study

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Research article

First published 2023-5

The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study

Shujie Fang, Xiaoyun Han, Shuping Chen

Cornell Hospitality Quarterly

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