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Articles (11)

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1-10 of 11 results for three-factor theory of customer satisfaction

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Select article: Analyzing Factors Affecting Overall Customer Satisfaction Using Hotel Ratings and Reviews With BERTopic and Three-Factor Theory

Open access

Research article

First published 2025-7

Analyzing Factors Affecting Overall Customer Satisfaction Using Hotel Ratings and Reviews With BERTopic and Three-Factor Theory

Jun Li, Byunghyun Lee, Jaekyeong Kim

Sage Open

Select article: Asymmetric importance-performance analysis: Measuring classification changes of destination attributes into basic,performance and excitement factors according to the segmentation criterion

Retricted access

Research article

First published 2021-10

Asymmetric importance-performance analysis: Measuring classification changes of destination attributes into basic,performance and excitement factors according to the segmentation criterion

Xavier Dueñas, Maribel Rodríguez, Leonor M Pérez

Tourism and Hospitality Research

Select article: Can Customer Satisfaction and Dissatisfaction Coexist? An Issue of Telecommunication Service in China

Retricted access

Research article

First published 2014-9

Can Customer Satisfaction and Dissatisfaction Coexist? An Issue of Telecommunication Service in China

Aihui Chen, Yaobin Lu, Sumeet Gupta [...]

Journal of Information Technology

Select article: Exploring Customers’ Luxury Consumption in Restaurants: A Combined Method of Topic Modeling and Three-Factor Theory

Retricted access

Research article

First published 2022-2

Exploring Customers’ Luxury Consumption in Restaurants: A Combined Method of Topic Modeling and Three-Factor Theory

Wooseok Kwon, Minwoo Lee, John T. Bowen

Cornell Hospitality Quarterly

Select article: Satisfaction and Dissatisfaction in Wine Tourism: A User-Generated Content Analysis

Open access

Research article

First published 2025-1

Satisfaction and Dissatisfaction in Wine Tourism: A User-Generated Content Analysis

Raquel Meneses, Carlos Brito, Bárbara Lopes [...]

Tourism and Hospitality Research

Select article: Asymmetrical Influences of Service Robots’ Perceived Performance on Overall Customer Satisfaction: An Empirical Investigation Leveraging Online Reviews

Open access

Research article

First published 2024-5

Asymmetrical Influences of Service Robots’ Perceived Performance on Overall Customer Satisfaction: An Empirical Investigation Leveraging Online Reviews

Matteo Borghi, Marcello M. Mariani

Journal of Travel Research

Select article: The Factor Structure of Medical Tourist Satisfaction: Exploring Key Drivers of Choice,Delight,and Frustration

Retricted access

Research article

First published 2021-11

The Factor Structure of Medical Tourist Satisfaction: Exploring Key Drivers of Choice,Delight,and Frustration

Josip Mikulić, Damir Krešić, Maja Šerić

Journal of Hospitality & Tourism Research

Select article: The Importance of Attribution

Retricted access

Research article

First published 2015-8

The Importance of Attribution

My-Trinh Bui, Don Jyh-Fu Jeng, Chinho Lin

Cornell Hospitality Quarterly

Select article: Validating Antecedents of Customer Loyalty for Indian Cell Phone Users

Free access

Research article

First published 2012-10

Validating Antecedents of Customer Loyalty for Indian Cell Phone Users

Harsandaldeep Kaur, Harmeen Soch

Vikalpa: The Journal for Decision Makers

Select article: Derived importance-performance analysis and diagonal model in a Spanish municipality

Retricted access

Research article

First published 2015

Derived importance-performance analysis and diagonal model in a Spanish municipality

Luis Camilo Ortigueira-Sánchez, Manuel Ortigueira-Bouzada, Dinaidys Gómez-Selemeneva

International Review of Administrative Sciences

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