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Research article

First published 2012-05

The Influence of Service Orientation on B2B e‐Service Capabilities: An Empirical Investigation

Pedro Oliveira, Aleda V. Roth

Production and Operations Management

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Research article

First published 2016-9

Drivers of companies’ willingness to co-create B2B services

Elodie Jouny-Rivier, Paul-Valentin Ngobo

Recherche et Applications en Marketing (English Edition)

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Research article

First published 2018-5

Ownership of Co-creation Assets: Driving B2B Value Propositions in the Service Economy

Michael Ehret, Jochen Wirtz

Journal of Creating Value

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Research article

First published 2015-2

How Customer Participation in B2B Peer-to-Peer Problem-Solving Communities Influences the Need for Traditional Customer Service

Sterling A. Bone, Paul W. Fombelle, Kristal R. Ray [...]

Journal of Service Research

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Research article

First published 2016-7

Les facteurs explicatifs de la prédisposition des entreprises prestataires à co-créer un service B2B

Elodie Jouny-Rivier, Paul-Valentin Ngobo

Recherche et Applications en Marketing (French Edition)

Open access

Research article

First published 2022-4

Ambidextrous Leadership and Service Recovery Performance Under B2B Selling Context: An Examination Through Service Innovation Capability

Bilal Ahmad, Da Liu, Mirza Huzaifa Asif [...]

Sage Open

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Research article

First published 2014-5

The Problem with Standardizing International Market Research: A Case Study from B2B Services

M. Sajid Khan, Earl Naumann, Matti J. Haverila

Australasian Marketing Journal

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Research article

First published 2013-9

A Study on the Effects of Dimensions of Service Quality on Customer Satisfaction in the Indian IT Hardware Industry with Special Emphasis on Medium Size B2B Sector

P.S. Raychaudhuri, Rahela Farooqi

Global Business Review

Retricted access

Research article

First published 2022-8

Contract Length Determination in the B2B Service Industry: Role of Economic Factors,Business Relationship,and Learning

Shanfei Feng, Trichy V. Krishnan

Journal of Service Research

Open access

Research article

First published 2023-2

Free-to-Fee Transformation of Industrial Services

Mekhail Mustak, Wolfgang Ulaga, Marcella Grohmann [...]

Journal of Service Research

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