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Articles (6340)

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1-10 of 6340 results for service theory

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Select article: Towards a Theory of Organizational Information Services

Retricted access

Research article

First published 2008-12

Towards a Theory of Organizational Information Services

Lars Mathiassen, Carsten Soreness

Journal of Information Technology

Select article: Foundations and Implications of a Proposed Unified Services Theory

Retricted access

Research article

First published 2006-06

Foundations and Implications of a Proposed Unified Services Theory

Scott E. Sampson, Craig M. Froehle

Production and Operations Management

Select article: Theorizing about the service dominant logic: The bridging role of middle range theory

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Other

First published 2011-3

Theorizing about the service dominant logic: The bridging role of middle range theory

Roderick J. Brodie, Michael Saren, Jaqueline Pels

Marketing Theory

Select article: Conceptualizing Services and Service Innovation: A Practice Theory Study of the Swedish Music Market

Open access

Research article

First published 2023-2

Conceptualizing Services and Service Innovation: A Practice Theory Study of the Swedish Music Market

Per Skålén, Johanna Gummerus

Journal of Service Research

Select article: Critical Applications of Heterogeneity Theories to Power in Nonprofit Human Services Organizations

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Research article

First published 2022-8

Critical Applications of Heterogeneity Theories to Power in Nonprofit Human Services Organizations

Shawn Teresa Flanigan

Nonprofit and Voluntary Sector Quarterly

Select article: How does information technology-based service degradation influence consumers’ use of services? An information technology-based service degradation decision theory

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Research article

First published 2020-3

How does information technology-based service degradation influence consumers’ use of services? An information technology-based service degradation decision theory

Aggeliki Tsohou, Mikko Siponen, Mike Newman

Journal of Information Technology

Select article: The “Terminal” Effects of Service Failure on Airlines: Examining Service Recovery with Justice Theory

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Research article

First published 2018-1

The “Terminal” Effects of Service Failure on Airlines: Examining Service Recovery with Justice Theory

Steven J. Migacz, Suiwen (Sharon) Zou, James F. Petrick

Journal of Travel Research

Select article: Finding the Right Fit: Helping Students Apply Theory to Service-Learning Contexts

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Research article

First published 2018-3

Finding the Right Fit: Helping Students Apply Theory to Service-Learning Contexts

Audrey Ricke

Journal of Experiential Education

Select article: Rethinking Change: Complexity Theory and Its Application to Human Service Nonprofits

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Research article

First published 2025-3

Rethinking Change: Complexity Theory and Its Application to Human Service Nonprofits

Jennifer Alexander, Kandyce Fernandez

Public Administration Quarterly

Select article: Customer Responses to Airline Service Failure: Perspectives from Expectation Disconfirmation Theory

Open access

Research article

First published 2024-4

Customer Responses to Airline Service Failure: Perspectives from Expectation Disconfirmation Theory

Nguyen Ngoc Hien, Nguyen Thanh Long, Vo Tan Liem [...]

Sage Open

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