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Research article

First published 2020-9

Restaurant Employee Service Sabotage and Customer Deviant Behaviors: The Moderating Role of Corporate Reputation

Hsin-Hui Hu “Sunny” Hu, Hung-Sheng “Herman” Lai, Brian King

Journal of Hospitality & Tourism Research

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Research article

First published 2026

Linking abusive supervision to service sabotage: Evidence from Indian hospitality sector on the roles of moral disengagement and psychological contract violation

Vikram Singh Chouhan

Tourism and Hospitality Research

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Research article

First published 2024

No More the Nice Guy: Coping with Abusive Supervision through Service Sabotage Behaviours

Shalini Srivastava, Pragya Gupta, Mamta Mohapatra

Global Business Review

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Research article

First published 2006-10

Service Sabotage: A Study of Antecedents and Consequences

Lloyd C. Harris, Emmanuel Ogbonna

Journal of the Academy of Marketing Science

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Research article

First published 2002-02

Exploring Service Sabotage

Lloyd C. Harris, Emmanuel Ogbonna

Journal of Service Research

Open access

Research article

First published 2024-10

Effect of Leader Kindness on Service Sabotage and the Role of Feeling of Elevation and Employee Wellbeing: A Study of Municipal Employees in Kirikkale Province of Turkey

İbrahim Bozaci, Alper Gürer

Sage Open

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Research article

First published 2025-8

Countering Virtual Brand Sabotage: The Power of Informative Responses

Krista Hill Cummings, Dennis Herhausen, Anne L. Roggeveen [...]

Journal of Service Research

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Research article

First published 2026-1

Trickling out effects of abusive supervision: A social information processing perspective

Hussain Tariq, Abdul Karim Khan, Wayne A Hochwarter [...]

Human Relations

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Research article

First published 2025

From Managers to Employees to Customers: The Hidden Toll of Technology-Induced Workload

Bulent Menguc, Seigyoung Auh, Aypar Uslu [...]

Journal of Service Research

Open access

Research article

First published 2021-1

The Moderating Role of Employability in the Hospitality Industry: Undesired Job Outcomes

Nazanin Naderiadib Alpler, Huseyin Arasli, Winifred Lema Doh

Sage Open

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