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Articles (47)

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1-10 of 47 results for service rule commitment

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Select article: A Lagged Experience Sampling Methodology Study on Spillover Effects of Customer Mistreatment

Retricted access

Research article

First published 2024-8

A Lagged Experience Sampling Methodology Study on Spillover Effects of Customer Mistreatment

Fu Yang, Zihan Zhou, Xiaoyu Huang

Journal of Service Research

Select article: It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery

Retricted access

Research article

First published 2022-8

It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery

Yumeng Yue, Karyn L. Wang, Markus Groth

Journal of Service Research

Select article: Training and its Impact on Organizational Commitment among Lodging Employees

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Research article

First published 1999-05

Training and its Impact on Organizational Commitment among Lodging Employees

Wesley S. Roehl, Skip Swerdlow

Journal of Hospitality & Tourism Research

Select article: How Display Rules Influence Turnover in Healthcare Teams and the Moderating Role of Team Negative Affective Tone

Open access

Research article

First published 2024-8

How Display Rules Influence Turnover in Healthcare Teams and the Moderating Role of Team Negative Affective Tone

Helena Nguyen, Markus Groth, Anya Johnson

Journal of Service Research

Select article: The weight of service delivery: administrative and rules burdens in street-level bureaucracy

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Research article

First published 2022-3

The weight of service delivery: administrative and rules burdens in street-level bureaucracy

Cristina M. Stanica, Dan Balica, Alexander C. Henderson [...]

International Review of Administrative Sciences

Select article: A General Agreement on Higher Education: GATS,Globalization,and Imperialism

Free access

Research article

First published 2007-12

A General Agreement on Higher Education: GATS,Globalization,and Imperialism

Christopher S. Collins

Research in Comparative and International Education

Select article: Solving the Riddle of Emotional Labor: How Display Rules and Emotive Intensity Interact

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Research article

First published 2026-3

Solving the Riddle of Emotional Labor: How Display Rules and Emotive Intensity Interact

Chih-Wei Hsieh, Yijing Tong, Fei Liu [...]

Review of Public Personnel Administration

Select article: Structuring the Cherokee Nation Justice System: The History and Function of the Cherokee Nation Marshal Service

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Other

First published 2001-03

Structuring the Cherokee Nation Justice System: The History and Function of the Cherokee Nation Marshal Service

William P. Heck, Ralph Keen, Michael R. Wilds

Criminal Justice Policy Review

Select article: Examination of Factors Affecting Hotel Employees’ Service Orientation

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Research article

First published 2015-11

Examination of Factors Affecting Hotel Employees’ Service Orientation

JungHoon (Jay) Lee, Chihyung (Michael) Ok

Journal of Hospitality & Tourism Research

Select article: Delegation,Presidential Regimes,and Latin American Regulatory Agencies

Open access

Research article

First published 2010-4

Delegation,Presidential Regimes,and Latin American Regulatory Agencies

Jacint Jordana, Carles Ramió

Journal of Politics in Latin America

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