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Retricted access

Research article

First published 2017-2

Return on Service Amenities

Rebecca W. Hamilton, Roland T. Rust, Michel Wedel [...]

Journal of Marketing Research

Retricted access

Research article

First published 2006-03

Establishing the return on investment for information and knowledge services

Boyd Hendriks, Ian Wooler

Business Information Review

Retricted access

Research article

First published 2020-05

Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns

Necati Ertekin, Michael E. Ketzenberg, Gregory R. Heim

Production and Operations Management

Open access

Research article

First published 2026

Temporal changes in service return at the Olympic games in table tennis from 2012 to 2021

Sho Tamaki, Kazuto Yoshida

Journal of Sports Analytics

Open access

Research article

First published 2022-8

A Cross-National Service Strategy to Manage Product Returns: E-Tailers’ Return Policies and the Legitimating Role of the Institutional Environment

Jana Gäthke, Katja Gelbrich, Shan Chen

Journal of Service Research

Retricted access

Research article

First published 2018-11

The Relationship of Service Providers’ Perceptions of Service Climate to Guest Satisfaction,Return Intentions,and Firm Performance

Alex M. Susskind, K. Michele Kacmar, Carl P. Borchgrevink

Cornell Hospitality Quarterly

Open access

Research article

First published 2025

From Patient Experience to Dental Service Return Visits: A Narrative Review of Strategies for Improving Dental Care Services

Seyed Kian Haji Seyed Javadi

Journal of Patient Experience

Retricted access

Research article

First published 2026-3

Returning to Move Forward: Service Patterns and Employment Outcomes among Vocational Rehabilitation Returners

Jina Chun, Allison R Lombardi, Graham G Rifenbark [...]

Journal of Vocational Rehabilitation

Retricted access

Research article

First published 2016-11

Return on Retention (RoR): A Grounded Theory Study of Knowledge Workers in Indian IT Services Industry

P. Premalatha

Management and Labour Studies

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Research article

First published 2008-11

Return on Community for Consumers and Service Establishments

Mark S. Rosenbaum

Journal of Service Research

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