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Research article

First published 2019-9

The Unintended Consequence of Price-Based Service Recovery Incentives

Vamsi K. Kanuri, Michelle Andrews

Journal of Marketing

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Research article

First published 2020-9

Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship

Forrest V. Morgeson, G. Tomas M. Hult, Sunil Mithas [...]

Journal of Marketing

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Research article

First published 1987-08

Problems of Cost-Recovery in Development Projects: Experience of The Lusaka Squatter Upgrading and Site/Service Project

Biswapriya Sanyal

Urban Studies

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Research article

First published 2011-2

Meaningful Use of Electronic Health Records in Otolaryngology

Subinoy Das, Lee D. Eisenberg, John W. House [...]

Otolaryngology–Head and Neck Surgery

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Research article

First published 1998-4

Primary Therapists' Views of Managed Care

Thomas Uttaro, Allan V. Horwitz, Firoozeh Vali [...]

Psychological Reports

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Research article

First published 2011-2

Urban water supply sector in India: Setting the reform agenda for improving service delivery

Ramakrishna Nallathiga

International Journal of Regulation and Governance

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Research article

First published 2021-3

Everyday practices in the production of uneven water pricing regimes in Lilongwe,Malawi

Lejla H Pihljak, Maria Rusca, Cecilia Alda-Vidal [...]

Environment and Planning C: Politics and Space

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Research article

First published 1997-12

An Innovative Partnership Approach for Environmental Management and Pollution Prevention

Mujde Erten-Unal, Guy M. Aydlett

Industry and Higher Education

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Research article

First published 2004-9

The Economics of EU Railway Reform

Loris Di Pietrantonio, Jacques Pelkmans

Competition and Regulation in Network Industries

Open access

Research article

First published 2022-2

River science and flood risk management policy in England

Malcolm Newson, John Lewin, Paul Raven

Progress in Physical Geography: Earth and Environment

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