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Research article

First published 2013-3

Developing and Testing a Hierarchical Model of Customer Perceived Service Quality for Life Insurance Services

Sanjiv Mittal, Rajat Gera, S.R. Singhvi

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2004-12

Managing Quality in the E‐Service System: Development and Application of a Process Model

Joy M. Field, Gregory R. Heim, Kingshuk K. Sinha

Production and Operations Management

Free access

Research article

First published 2013-11

A Model of View-Based Enterprise Business Service Quality Evaluation Framework

Audrone Lupeikiene, Jolanta Miliauskaite, Albertas Caplinskas

Informatica: An International Journal of Computing and Informatics

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Research article

First published 2010-5

Models of dynamic relations among service activities,system state and service quality on computer and network systems

Nong Ye, Steve Yau, Dazhi Huang [...]

Information Knowledge Systems Management

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Review article

First published 2024-6

A systematic review of library service quality studies: Models,dimensions,research populations and methods

Mamta, Vinit Kumar

Journal of Librarianship and Information Science

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Research article

First published 2016-3

Construction and validation of a hybrid model to measure perceived public service quality (PSQ)

Marcel Guenoun, Kiane Goudarzi, Jean-Louis Chandon

International Review of Administrative Sciences

Open access

Research article

First published 2017-9

A quality-of-service evaluation method based on the cloud model for routing protocols in wireless sensor network

Wenxian Jiang, Chenzhe Gu, Jingjing Wu

International Journal of Distributed Sensor Networks

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Research article

First published 2025

A study on the evaluation of University Library Service Quality using the Kano model

Younghee Noh

Journal of Librarianship and Information Science

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Research article

First published 2015-10

Losses Loom Longer than Gains: Modeling the Impact of Service Crises on Perceived Service Quality over Time

Maarten J. Gijsenberg, Harald J. Van Heerde, Peter C. Verhoef

Journal of Marketing Research

Open access

Research article

First published 2026

Service quality optimization of online mental health communities: A KANO-IPA model approach

Hua Yang, Wanting Li

DIGITAL HEALTH

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