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Retricted access

Research article

First published 2005-01

“Migrating” to New Service Providers: Toward a Unifying Framework of Consumers’ Switching Behaviors

Harvir S. Bansal, Shirley F. Taylor, Yannik St. James

Journal of the Academy of Marketing Science

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Research article

First published 1999-11

The Service Provider Switching Model (SPSM)

Harvir S. Bansal, Shirley F. Taylor

Journal of Service Research

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Research article

First published 2008-2

Study of Relationship of Demographic Factors with Brand Choice and Brand Switching of Customers of Mobile Phone Service Providers in Kolkata

Shibashish Chakraborty, Kalyan Sengupta

Management and Labour Studies

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Research article

First published 2012-5

Reasons for Switching Service Providers

Robert East, Ursula Grandcolas, Francesca Dall'Olmo Riley [...]

Australasian Marketing Journal

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Research article

First published 2021-6

Identifying the Critical Success Factors of Telecom Switching Barriers Using the AHP

Reuban Jacob, Suresh Subramoniam

Global Business Review

Open access

Research article

First published 2016-3

Exploring Predictive Switching Factors for Mobile Number Portability

Gurjeet Kaur, Ritika Sambyal

Vikalpa: The Journal for Decision Makers

Retricted access

Research article

First published 2017-5

Reducing Call Volume at Medical Information Centers by Switching to a Web-Based Self-Service Facility—What to Consider? Providing Customers With Digital Medical Information on the Internet

Marie-Luise Helmich

Therapeutic Innovation & Regulatory Science

Open access

Research article

First published 2019

Modeling the rationality of customers’ switching mobile services behavior

Sa’Ed M Salhieh

International Journal of Engineering Business Management

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Other

First published 2004-07

A Three-Component Model of Customer to Service Providers

Harvir S. Bansal, P. Gregory Irving, Shirley F. Taylor

Journal of the Academy of Marketing Science

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Research article

First published 2021-11

The Role of Expectation–Reality Discrepancy in Service Contracts

Xuying Zhao, Hong Guo, Gangshu Cai [...]

Production and Operations Management

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