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Open access

Research article

First published 2023-8

Tipping,Disrupted: The Multi-Stakeholder Digital Tipped Service Journey

Nathan B. Warren, Sara Hanson

Journal of Service Research

Retricted access

Research article

First published 2019-5

The Service Recovery Journey: Conceptualization,Integration,and Directions for Future Research

Yves Van Vaerenbergh, Dorottya Varga, Arne De Keyser [...]

Journal of Service Research

Retricted access

Research article

First published 2019-8

Customer Journey Mapping as a New Way to Teach Data-Driven Marketing as a Service

Andrea Micheaux, Birgit Bosio

Journal of Marketing Education

Open access

Research article

First published 2025-10

Beyond Linearity: A Moderated Mediated Model of Service Journey Quality with Symmetrical and Asymmetrical Approaches

Naimah Khan, Shazia Faiz

Sage Open

Open access

Research article

First published 2017

An Analysis of Journey Mapping to Create a Palliative Care Pathway in a Canadian First Nations Community: Implications for Service Integration and Policy Development

Jessica Koski, Mary Lou Kelley, Shevaun Nadin [...]

Palliative Care and Social Practice

Retricted access

Research article

First published 2025-9

Using Journey Mapping and Service Blueprinting to Design Digital Health Behavior Change Innovations: A Scoping Review

Paula Voorheis, Julia Victoria Wong, Natasa Lazarevic [...]

Journal of Diabetes Science and Technology

Retricted access

Discussion

First published 1994-9-1

A Journey Towards a Quality Service

Libby Kinneen

Advances in Communication and Swallowing

Retricted access

Research article

First published 2012-9

Keeley's journey: From service user to service provider

Keeley Cassinello, Sally Bramley

WORK: A Journal of Prevention,Assessment & Rehabilitation

Open access

Research article

First published 2025-10

A coordinator’s learning journey in implementing a Full-Service Community School in Australia

Nathaniel Tickle, Jessica Lee, Leigh Sperka [...]

Health Education Journal

Retricted access

Other

First published 2009-11

Patients’ and carers’ journeys through older people’s mental health services

Donna Doherty, Susan Mary Benbow, Julie Craig [...]

Dementia

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