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Articles (80)

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1-10 of 80 results for service improvisation

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Select article: Frontline Employee Improvisation: Uncovering Its Meaning,Practice,and Impact in Service Industries

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Research article

First published 2025

Frontline Employee Improvisation: Uncovering Its Meaning,Practice,and Impact in Service Industries

Steven W. Rayburn, Gil Luria, Dana Yagil [...]

Journal of Service Research

Select article: Employees as Early Adopters of Robotic Technology: A Self-Identity Approach With Service Improvisation-Generated Outcomes

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Research article

First published 2025-11

Employees as Early Adopters of Robotic Technology: A Self-Identity Approach With Service Improvisation-Generated Outcomes

Jeou-Shyan Horng, Yao-Chin Wang, Hung-Sheng Chang [...]

Journal of Hospitality & Tourism Research

Select article: Encouraging creativity through music improvisation activities: Pre-service primary general teacher-students’ reflections and beliefs

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Research article

First published 2024-8

Encouraging creativity through music improvisation activities: Pre-service primary general teacher-students’ reflections and beliefs

Eirini Nikolaou

International Journal of Music Education

Select article: The Impact of Service Improvisation Competence on Customer Satisfaction: Evidence from the Hospitality Industry

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Research article

First published 2019-06

The Impact of Service Improvisation Competence on Customer Satisfaction: Evidence from the Hospitality Industry

Enrico Secchi, Aleda Roth, Rohit Verma

Production and Operations Management

Select article: Improvising an Air Service: The Rise of Military Aviation in Poland,1918–1920

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Research article

First published 2014-11

Improvising an Air Service: The Rise of Military Aviation in Poland,1918–1920

Matthew R. Schwonek

War in History

Select article: I'll Think of Something: Improvisation in Small Church Service Programs

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Research article

First published 2012-6

I'll Think of Something: Improvisation in Small Church Service Programs

Deborah J. Kapp

Review of Religious Research

Select article: Applied theater: Using improvisation in social services as an illustrating example

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Research article

First published 2021-7

Applied theater: Using improvisation in social services as an illustrating example

Gloria Hongyee Chan

Journal of Social Work

Select article: Hospitality,Improvisation and Gestell: A Phenomenology of Mobile Information

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Research article

First published 2006-9

Hospitality,Improvisation and Gestell: A Phenomenology of Mobile Information

Martin Brigham, Lucas D. Introna

Journal of Information Technology

Select article: Cultural Aesthetics and Teacher Improvisation: An Epistemology of Providing Culturally Responsive Service by African American Professors

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Research article

First published 2010-09

Cultural Aesthetics and Teacher Improvisation: An Epistemology of Providing Culturally Responsive Service by African American Professors

Roland Mitchell

Urban Education

Select article: Organizational Learning From Hidden Improvisation

Open access

Research article

First published 2022-6

Organizational Learning From Hidden Improvisation

Allan Macpherson, Dermot Breslin, Cinla Akinci

Organization Studies

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