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Research article

First published 2020-2

Service Leadership,Work Engagement,and Service Performance: The Moderating Role of Leader Skills

Yuyan Zheng, Les Graham, Olga Epitropaki [...]

Group & Organization Management

Open access

Research article

First published 2025-11

Customer Engagement in Utilitarian vs. Hedonic Service Contexts

Jenna Adriana Maeve Barrett, Elina Jaakkola, Jonas Heller [...]

Journal of Service Research

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Research article

First published 2016-9

A qualitative examination of engagement with support services by victims of violent crime

Jo Bryce, Matthew Brooks, Phaedra Robinson [...]

International Review of Victimology

Open access

Research article

First published 2021-2

Tangible Service Automation: Decomposing the Technology-Enabled Engagement Process (TEEP) for Augmented Reality

Jonas Heller, Mathew Chylinski, Ko de Ruyter [...]

Journal of Service Research

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Research article

First published 2020-2

The Influence of Childhood Engagement in the Context of Hospitality Service Failure Evaluation

Marie-Christin Papen, Florian U. Siems, Werner H. Kunz

Journal of Hospitality & Tourism Research

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Research article

First published 2024-3

The Effect of Home- and Community-Based Services on Social Engagement

Peter C. Sun, Huei-Wern Shen

Journal of Applied Gerontology

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Research article

First published 2021-2

Engaged to a Robot? The Role of AI in Service

Ming-Hui Huang, Roland T. Rust

Journal of Service Research

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Research article

First published 2021-10

Experiences With Help Seeking Among Non–Service-Engaged Survivors of IPV: Survivors’ Recommendations for Service Providers

Rachel J. Voth Schrag, Kristen Ravi, Sarah Robinson [...]

Violence Against Women

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Research article

First published 2025

The Interaction Effect of Service Robot Affordances and Contexts on Customer Engagement Behaviors

Minglong Li, Xiaoyang Sun, Yi Xiong

Journal of Travel Research

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Research article

First published 2008-11

A Study of Engagement in Neighborhood-Based Child Welfare Services

Julie Cooper Altman

Research on Social Work Practice

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