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Articles (176)

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1-10 of 176 results for service encounter theory

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Select article: A Role Theory Perspective on Dyadic Interactions: The Service Encounter

Retricted access

Research article

First published 1985-01

A Role Theory Perspective on Dyadic Interactions: The Service Encounter

Michael R. Solomon, Carol Surprenant, John A. Czepiel [...]

Journal of Marketing

Select article: Managing communication and cultural barriers in intercultural service encounters

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Research article

First published 2017-10

Managing communication and cultural barriers in intercultural service encounters

Zsofia Kenesei, Zsofia Stier

Journal of Vacation Marketing

Select article: How AI-powered consultation services in internet hospitals influence patient satisfaction: A structural analysis

Open access

Research article

First published 2025

How AI-powered consultation services in internet hospitals influence patient satisfaction: A structural analysis

Junkai Wang, Linru Fu, Zeguang Huang [...]

DIGITAL HEALTH

Select article: The Hospitality Service Encounter: the Role of Communication

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Other

First published 1995-2

The Hospitality Service Encounter: the Role of Communication

M.A. Nikolich, B.A. Sparks

Journal of Hospitality & Tourism Research

Select article: Emotional Energy: When Customer Interactions Energize Service Employees

Open access

Research article

First published 2025-1

Emotional Energy: When Customer Interactions Energize Service Employees

Julien Cayla, Brigitte Auriacombe

Journal of Marketing

Select article: Preconceptions about Service

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Research article

First published 2004-08

Preconceptions about Service

Víctor Iglesias

Journal of Service Research

Select article: Communicative Aspects of the Service Encounter

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Other

First published 1994-2

Communicative Aspects of the Service Encounter

Beverley Sparks

Journal of Hospitality & Tourism Research

Select article: The Influence of Preencounter Affect on Satisfaction with an Anxiety-Provoking Service Encounter

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Research article

First published 1999-05

The Influence of Preencounter Affect on Satisfaction with an Anxiety-Provoking Service Encounter

Tom J. Brown, Amna Kirmani

Journal of Service Research

Select article: Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses

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Research article

First published 1990-4

Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses

Mary Jo Bitner

Journal of Marketing

Select article: Critical Service Encounters: The Employee's Viewpoint

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Research article

First published 1994-10

Critical Service Encounters: The Employee's Viewpoint

Mary Jo Bitner, Bernard H. Booms, Lois A. Mohr

Journal of Marketing

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