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Open access

Research article

First published 2024-10

Delivery Service and Omni-channel Online and Offline in Retailing During the Covid-19 Pandemic

Shu-Hsien Liao, Retno Widowati, Pham Nguyen My Linh

Sage Open

Retricted access

Research article

First published 2005-03

Moving towards the virtual state: integrating services and service channels for citizen-centred delivery

Kenneth Kernaghan

International Review of Administrative Sciences

Retricted access

Research article

First published 2014-9

Managing Revenue across Retail Channels: The Interplay of Service Performance and Direct Marketing

Donald J. Lund, Detelina Marinova

Journal of Marketing

Retricted access

Research article

First published 2016-3

Effective information service delivery to rural dwellers in Sub-Saharan Africa

Chimezie P. Uzuegbu

IFLA Journal

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Research article

First published 2022-3

Are the Poor Catching Up with the Rich in Utilising Reproductive,Maternal,New Born and Child Health Services: An Application of Delivery Channels Framework in Indian Context

P. Shirisha, Girija Vaidyanathan, V. R. Muraleedharan

Journal of Health Management

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Research article

First published 2016-6

Exploring information-seeking processes by businesses: analyzing source and channel choices in business-to-government service interactions

Yvon van den Boer, Willem Pieterson, Jan van Dijk [...]

International Review of Administrative Sciences

Retricted access

Research article

First published 2006-05

Service Quality in Multichannel Services Employing Virtual Channels

Rui Sousa, Christopher A. Voss

Journal of Service Research

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Research article

First published 2017-5

Customer Value Creation in Multichannel Systems: The Interactive Effect of Integration Quality and Multichannel Complexity

Sertan Kabadayi, Yuliya Komarova Loureiro, Marina Carnevale

Journal of Creating Value

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Research article

First published 2001-8

The Impact of ‘Branchless Banking’ on Building Society Branch Networks

Richard Willis, J Neill Marshall, Ranald Richardson

Environment and Planning A: Economy and Space

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Research article

First published 2025-6

Impact of Self‐Service Technology in Designing a Service Delivery System

Jie Wang, Lijun Ma, Weili Xue [...]

Production and Operations Management

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