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Articles (8084)

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1-10 of 8084 results for service culture

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Select article: Glocalization in Service Cultures: Tensions in Customers’ Service Expectations and Experiences

Open access

Research article

First published 2023-5

Glocalization in Service Cultures: Tensions in Customers’ Service Expectations and Experiences

Anu Helkkula, Eric Arnould, An Chen

Journal of Service Research

Select article: A reading in cross-cultural service encounter: Exploring the relationship between cultural intelligence,employee performance and service quality

Retricted access

Research article

First published 2017-7

A reading in cross-cultural service encounter: Exploring the relationship between cultural intelligence,employee performance and service quality

Elham Alshaibani, Ali Bakir

Tourism and Hospitality Research

Select article: Language as a cultural mediator in social work: Supporting Sámi culture with services in Sámi

Retricted access

Research article

First published 2016-9

Language as a cultural mediator in social work: Supporting Sámi culture with services in Sámi

Anneli Pohjola

International Social Work

Select article: The Impact of Culture and Gender on Customer Evaluations of Service Encounters

Retricted access

Research article

First published 2000-05

The Impact of Culture and Gender on Customer Evaluations of Service Encounters

Anna S. Mattila

Journal of Hospitality & Tourism Research

Select article: Service Recovery Strategies: The Impact of Cultural Differences

Retricted access

Other

First published 2000-11

Service Recovery Strategies: The Impact of Cultural Differences

Cherylynn Becker

Journal of Hospitality & Tourism Research

Select article: Humor in context: Fire service and joking culture

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Research article

First published 2013-6

Humor in context: Fire service and joking culture

Larry Moran, Gene Roth

New Horizons in Adult Education and Human Resource Development

Select article: A Qualitative Needs Assessment for Development of a Cultural Consultation Service

Retricted access

Research article

First published 2005-09

A Qualitative Needs Assessment for Development of a Cultural Consultation Service

Hendry Ton, Alan Koike, Robert E. Hales [...]

Transcultural Psychiatry

Select article: A Model of Determinant Attributes of Corporate Image in Cultural Services

Retricted access

Research article

First published 2011-4

A Model of Determinant Attributes of Corporate Image in Cultural Services

Berta Tubillejas, Manuel Cuadrado, Marta Frasquet

Nonprofit and Voluntary Sector Quarterly

Select article: Attacking the Cultural Turn: Misrepresentations of the Service Encounter

Retricted access

Research article

First published 2002-3

Attacking the Cultural Turn: Misrepresentations of the Service Encounter

Steve Taylor

Sociological Research Online

Select article: Building Customer Loyalty in Intercultural Service Encounters: The Role of Service Employees’ Cultural Intelligence

Retricted access

Research article

First published 2019-6

Building Customer Loyalty in Intercultural Service Encounters: The Role of Service Employees’ Cultural Intelligence

Nicholas G. Paparoidamis, Huong Thi Thanh Tran, Constantinos N. Leonidou

Journal of International Marketing

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