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Research article

First published 2013-8

Data-Driven Analytical Tools for Characterization of Productivity and Service Quality Issues in IT Service Factories

Victor F. Cavalcante, Claudio S. Pinhanez, Rogério A. de Paula [...]

Journal of Service Research

Open access

Research article

First published 2021

Idea selection of new service for courier business: The opportunity of data analytics

J Jintana, A Sopadang, S Ramingwong

International Journal of Engineering Business Management

Open access

Research article

First published 2023-11

Data analytics methods to measure service quality: A systematic review

Georgia Gkioka, Thimios Bothos, Babis Magoutas [...]

Intelligent Decision Technologies

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Research article

First published 2023

Prioritizing E-service Quality Dimensions in E-tailing: Application of the Analytic Hierarchy Process

Gayathri Ranjit, Suresh Subramoniam, Binoosh S. A.

Global Business Review

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Research article

First published 2017-3

Prioritising the Factors for Analysing Service Quality of 3PL: AHP Approach

Anchal Gupta, Rajesh K. Singh, P.K. Suri

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2021-04-12

An realistic study on the assessment system of international competitiveness of service trade using fuzzy-analytic network process

Guo Yu, Weijian Li, Xiaobo Zhou

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Open access

Research article

First published 2025-7

Mobile Payment and Delivery Services in Vietnam During the Covid-19 Pandemic: A Data Mining Analytics Investigation

Shu-Hsien Liao, Retno Widowati, Pham Nguyen My Hanh

Sage Open

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Research article

First published 2003

Analytical Model for Paratransit Capacity and Quality-of-Service Analysis

Liping Fu

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2017-5

The Service–Profit Chain: A Meta-Analytic Test of a Comprehensive Theoretical Framework

Jens Hogreve, Anja Iseke, Klaus Derfuss [...]

Journal of Marketing

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Research article

First published 2005-02

An Analytical Approach for Allocating Service Recovery Efforts to Reduce Internal Failures

Jacob V. Simons, Mark E. Kraus

Journal of Service Research

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