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Retricted access

Research article

First published 2012-07

Designing Service Level Contracts for Supply Chain Coordination

Marcel A. Sieke, Ralf W. Seifert, Ulrich W. Thonemann

Production and Operations Management

Open access

Research article

First published 2023-04

Decision making under service‐level contracts: The role of cost saliency

Gary E. Bolton, Sabrina Bonzelet, Tobias Stangl [...]

Production and Operations Management

Retricted access

Research article

First published 2010-1

Implementation of Level-of-Service Component for Performance-Based Road Maintenance Contracts

Mehmet E. Ozbek, Jesus M. de la Garza, Juan C. Piñero

Transportation Research Record: Journal of the Transportation Research Board

Retricted access

Research article

First published 2014-12

Differences in Retail Inventory Investment Behavior During Macroeconomic Shocks: Role of Service Level

Saravanan Kesavan, Tarun Kushwaha

Production and Operations Management

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Research article

First published 2005-01

Contrasting Juvenile and Program-Level Impacts on Diversion Service Provision

Michael J. Hogan, Justin S. Campbell

Youth Violence and Juvenile Justice

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Research article

First published 2013-09

Designing Service Level Agreements for Inventory Management

Liping Liang, Derek Atkins

Production and Operations Management

Retricted access

Research article

First published 2008-1

Expanding Business-to-Business Customer Relationships: Modeling the Customer's Upgrade Decision

Ruth N. Bolton, Katherine N. Lemon, Peter C. Verhoef

Journal of Marketing

Open access

Research article

First published 2022-10

Toward servitization: Optimal design of uptime‐guarantee maintenance contracts

Behzad Hezarkhani, Mahesh Nagarajan, Chunyang Tong

Production and Operations Management

Retricted access

Research article

First published 2018-8

Why Terminate? Exploring the End of Interlocal Contracts for Police Service in California Cities

Eric S. Zeemering

The American Review of Public Administration

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Research article

First published 2012-2

Paying with Money or Effort: Pricing When Customers Anticipate Hassle

Anja Lambrecht, Catherine Tucker

Journal of Marketing Research

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