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Research article

First published 2022

Effects of Self-service Technologies’ Attributes on Bank Customers’ Experience,Relationship Quality and Re-use Intention: Insights from a Developing Economy

Chidera Christian Ugwuanyi, Edwin Chukwuemeka Idoko

Vision: The Journal of Business Perspective

Open access

Research article

First published 2020-4

Self-Service Technology Service Quality: Building Loyalty and Intention Through Technology Trust in Pakistani Service Sector

Masood Ul Hassan, Muhammad Shahid Iqbal, Ume Habibah

Sage Open

Retricted access

Research article

First published 2025-2

Empowering Consumers Through Self-Service Technology: A Comparative Analysis

Bona Kim, Yong Chen

Journal of Hospitality & Tourism Research

Open access

Research article

First published 2021-7

Factors Affecting Sustainable Intention to Use Mobile Banking Services

Phaninee Naruetharadhol, Chavis Ketkaew, Niracha Hongkanchanapong [...]

Sage Open

Retricted access

Research article

First published 2012-3

Optimizing Service Productivity

Roland T. Rust, Ming-Hui Huang

Journal of Marketing

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Research article

First published 1999-7

Work Organization,Technology,and Performance in Customer Service and Sales

Rosemary Batt

ILR Review

Retricted access

Research article

First published 2009-05

Customer Self-Efficacy in Technology-Based Self-Service

Jacqueline van Beuningen, Ko de Ruyter, Martin Wetzels [...]

Journal of Service Research

Retricted access

Research article

First published 1981-12-1

Self-service aspects of health maintenance: assessment of current trends

Manfred Kochen, Milan Zeleny

Human Systems Management

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Research article

First published 1985-9

Research Policy and Review 4. Services in a Postindustrial Economy

J N Marshall

Environment and Planning A: Economy and Space

Retricted access

Research article

First published 2025-7

Planned approach of virtual training in organizations

Sunaina Srivastava, Monica Kunte

Human Systems Management

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