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Open access

Research article

First published 2026-4

Empathy Mapping for Inclusive Design: A Qualitative Exploration of Older Adults’ Experiences With Self-Order Kiosks in Restaurant Settings

Kin Meng Cheng, Ah Choo Koo, Siew Chein Teo

Sage Open

Retricted access

Research article

First published 2023-6

Factors Influencing Post-Adoption Resistance to Self-Order Kiosks at Fast-Food Restaurants: A Focus on the New-Silver Generation

Hwaran Lee, Eunkyung Kang, Kyung Young Lee [...]

Journal of Smart Tourism

Open access

Research article

First published 2021-7

Determinants of Behavioral Intention of the Use of Self-Order Kiosks in Fast-Food Restaurants: Focus on the Moderating Effect of Difference Age

Tae Kyun Na, Jae Yeon Yang, Sun Ho Lee

Sage Open

Retricted access

Research article

First published 2020-11

Improving order processes with information technology: McDonald’s case

Bahadir K Akcam

Journal of Information Technology Teaching Cases

Free access

Research article

First published 2024-1

Understanding restaurant users’ attitudes towards self-service ordering via kiosks during the COVID-19 pandemic: An application of the theory of anxiety

Gyunghoon Kim, Seo Ah Park

Tourism and Hospitality Research

Retricted access

Research article

First published 2024-8

Accessibility and usability of self-serve kiosks for blind and partially sighted Canadians

Jaclin Vozza, Michaela Knot, Carson Reynolds [...]

Technology and Disability

Retricted access

Research article

First published 2012-2

Impact of Individual Differences and Consumers’ Readiness on Likelihood of Using Self-Service Technologies at Hospitality Settings

Jungsun (Sunny) Kim, Natasa Christodoulidou, Pearl Brewer

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2020-11

Channel Habits and the Development of Successful Customer-Firm Relationships in Services

Jesús Cambra-Fierro, Iguácel Melero-Polo, Lia Patrício [...]

Journal of Service Research

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