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Research article

First published 2026-3

Rethinking Emotional Labour in Hospitality: The Contextual Role of Service Robots in Employee–Customer Interactions

Sang-Joon Kim, Inhyouk Koo, Zhang Yuanqi

Science,Technology and Society

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Research article

First published 2026

Service Robot Failures’ Effect on Employees and Customers in Hospitality

Taeshik Gong

Cornell Hospitality Quarterly

Open access

Research article

First published 2025

The influence of human-robot collaboration on perceived job duality and workplace well-being: Hotel employees’ perspectives

Jingjing Xu, Aaron Hsiao, Sacha Reid [...]

Tourism and Hospitality Research

Open access

Research article

First published 2025-1

The Impact of Human-Robot Collaboration Work Mode on Hotel Employees’ Work Well-Being

Dan Yang, Shanshan Liu, Yiyuan Liang [...]

Sage Open

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Research article

First published 2019-8

Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses

Martin Mende, Maura L. Scott, Jenny van Doorn [...]

Journal of Marketing Research

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Research article

First published 2021-8

How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context

Yaou Hu, Hyounae (Kelly) Min, Na Su

Journal of Hospitality & Tourism Research

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Research article

First published 2026

Beyond the Human Touch: Exploring the Dynamics of Employees’ Trust in Human and Robotic Managers

Hwijin Baldick, Susan E. Gordon

Cornell Hospitality Quarterly

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Review article

First published 2022-3

Working With Robots: Human Resource Development Considerations in Human–Robot Interaction

Sehoon Kim

Human Resource Development Review

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Research article

First published 2026

Robotic System Adoption and Business Model Innovation: A Cross-level Study with the Serially Moderated–Mediated Model

Adil Riaz, Shafique Ur Rehman, Dario Natale Palmucci [...]

FIIB Business Review

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Research article

First published 2022-9

Let’s Work Together: A Meta-Analysis on Robot Design Features That Enable Successful Human–Robot Interaction at Work

Sonja K. Ötting, Lisa Masjutin, Jochen J. Steil [...]

Human Factors: The Journal of the Human Factors and Ergonomics Society

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