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Retricted access

Research article

First published 2013-1

Examining the Linearity of Customer Satisfaction: Return on Satisfaction as an Alternative

Raj Devasagayam, Nicholas R. Stark, Laura Spitz Valestin

Business Perspectives and Research

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Other

First published 2016-9

An Abnormally Abnormal Intangible: Stock Returns on Customer Satisfaction

Claes Fornell, Forrest V. Morgeson, G. Tomas M. Hult

Journal of Marketing

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Other

First published 2016-9

Customer Satisfaction and Long-Term Stock Returns

Alina Sorescu, Sorin M. Sorescu

Journal of Marketing

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Research article

First published 2016-9

Stock Returns on Customer Satisfaction Do Beat the Market: Gauging the Effect of a Marketing Intangible

Claes Fornell, Forrest V. Morgeson, G. Tomas M. Hult

Journal of Marketing

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Research article

First published 2004-11

Worker perceptions of organizational support and return-to-work policy: Associations with post-injury job satisfaction

Yueng-Hsiang Huang, William S. Shaw, Peter Y. Chen

WORK: A Journal of Prevention,Assessment & Rehabilitation

Retricted access

Research article

First published 2025-9-02

Paying with points versus delaying redemption: How payment methods shape satisfaction and return intentions

Laura Boman

International Journal of Market Research

Open access

Research article

First published 2020-12

How Main Street Drives Wall Street: Customer (Dis)satisfaction,Short Sellers,and Abnormal Returns

Ashwin Malshe, Anatoli Colicev, Vikas Mittal

Journal of Marketing Research

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Research article

First published 2018-11

The Relationship of Service Providers’ Perceptions of Service Climate to Guest Satisfaction,Return Intentions,and Firm Performance

Alex M. Susskind, K. Michele Kacmar, Carl P. Borchgrevink

Cornell Hospitality Quarterly

Retricted access

Research article

First published 2009-11

Customer Satisfaction and Stock Returns Risk

Kapil R. Tuli, Sundar G. Bharadwaj

Journal of Marketing

Open access

Research article

First published 2023-5

Return-to-Sport Rate,Type of Sport,Frequency of Participation,and Patient Satisfaction After Elective Spinal Surgery in the Elderly Population

Kazumi Goto, Yosuke Kawasaki, Jinso Hirota [...]

Orthopaedic Journal of Sports Medicine

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