Sage Journals: Discover world-class research

Retricted access

Research article

First published 2015-11

Impact of Customer Traffic and Service Process Outsourcing Levels on e‐Retailer Operational Performance

Olga Perdikaki, David Xiaosong Peng, Gregory R. Heim

Production and Operations Management

Retricted access

Research article

First published 2024-10

Online Retail Service Quality: What Matters Most for Customer Satisfaction?

Sonali Singh, Sumeet Singh Jasial, Richa Misra [...]

FIIB Business Review

Retricted access

Other

First published 2011-3

An investigation into customer service policies and practices within the Scottish college library sector: A comparison between the customer service exemplars from the retail sector with current Scottish college library practice

Neil Paterson

Journal of Librarianship and Information Science

Open access

Research article

First published 2025-12

Customer-centricity in FMCG Retail: The Role of Experience,Service,and Competitive Advantage in Driving Loyalty

Naveen Kumar R., Janani M.

Journal of Contemporary Business Research

Open access

Research article

First published 2023-6

E-SERV-EX: A Multi-item Scale for Measuring Customer Expectations from the Online Retail Services

Vikas Kumar Tyagi, Sarvesh Kumar, Manish Gulyani [...]

NMIMS Management Review

Retricted access

Research article

First published 2014-11

Service Quality and Price Perceptions by Internet Retail Customers

Yun Kyung Cho

Journal of Service Research

Retricted access

Research article

First published 2018-8

Collective Action and Customer Service in Retail

Suresh Naidu, Adam Reich

ILR Review

Retricted access

Research article

First published 2023

Can Brick-and-Click Stores Yield Returning Online Customers? Assessing In-house Logistics Service Quality (LSQ) of Multi-channel Retailers

Siti Norida Wahab, Muhammad Iskandar Hamzah, Salini Devi Rajendran

Vision: The Journal of Business Perspective

Retricted access

Research article

First published 2013-07

Self‐Service Operations at Retail Stores: The Role of Inter‐Customer Interactions

Mei Li, Thomas Y. Choi, Elliot Rabinovich [...]

Production and Operations Management

Retricted access

Research article

First published 2007-08

Determinants and Outcomes of Customers' Use of Self-Service Technology in a Retail Setting

Bert Weijters, Devarajan Rangarajan, Tomas Falk [...]

Journal of Service Research

Search results