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First published 2011-7

A ‘special attachment’: Voice and the relational aspect of loyalty

Birgit Pauksztat, Marijtje AJ van Duijn, Rafael Wittek

International Sociology

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Research article

First published 2005-2

Curvilinear Effects of Consumer Loyalty Determinants in Relational Exchanges

Clara Agustin, Jagdip Singh

Journal of Marketing Research

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Research article

First published 2002-1

Consumer Trust,Value,and Loyalty in Relational Exchanges

Deepak Sirdeshmukh, Jagdip Singh, Barry Sabol

Journal of Marketing

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Research article

First published 2017-11

How Is Frustration Related to Online Gamer Loyalty? A Synthesis of Multiple Theories

Han-Chung Huang, Gen-Yih Liao, Kay-Ling Chiu [...]

Cyberpsychology,Behavior,and Social Networking

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Research article

First published 2010-4

Linking Functional and Relational Service Quality to Customer Satisfaction and Loyalty: Differences between Men and Women

Rosa M. Sánchez-Hernández, Vicente Martínez-Tur, José M. Peiró [...]

Psychological Reports

Open access

Research article

First published 2025-4

Understanding Customer Loyalty in Fast-Food Restaurants: Exploring the Moderating Effect of Relational Benefits in the United Arab Emirates

Ali Ahmed Ali-Alsaadi, Luis Javier Cabeza-Ramírez, Luna Santos-Roldán [...]

Sage Open

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Research article

First published 2008-11

How Relationship Age Moderates Loyalty Formation

Maria Antonietta Raimondo, Gaetano "Nino" Miceli, Michele Costabile

Journal of Service Research

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Research article

First published 2010-02

Service Performance—Loyalty Intentions Link in a Business-to-Business Context: The Role of Relational Exchange Outcomes and Customer Characteristics

Elten Briggs, Douglas Grisaffe

Journal of Service Research

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Research article

First published 2022-10

An Experimental Approach to Examine the Antecedents of Attitude,Intention,and Loyalty Towards Cause-related Marketing: The Case of India and the Philippines

Shweta Pandey, Deepak Chawla, Luz Suplico Jeong [...]

Global Business Review

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Research article

First published 2013-8

Testing the Steve Jobs Hypothesis in a B2B Context

Jason Kuruzovich, Shu Han, Nevena T. Koukova [...]

Journal of Service Research

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