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Articles (20)

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1-10 of 20 results for proactive customer service performance

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Select article: Perceived Overqualification,Leader Integrity,and Proactive Customer Service Performance

Open access

Research article

First published 2026-1

Perceived Overqualification,Leader Integrity,and Proactive Customer Service Performance

Qin Xu, Hao Huang, Shuming Zhao [...]

Sage Open

Select article: The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

Retricted access

Research article

First published 2017-2

The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

Mengyuan Chen, Yijing Lyu, Yan Li [...]

Cornell Hospitality Quarterly

Select article: What’s wrong with different empowerment? The effect of differentiated empowering leadership on employee proactive service

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Research article

First published 2023-9

What’s wrong with different empowerment? The effect of differentiated empowering leadership on employee proactive service

Yanan Dong, Xinyuan (Roy) Zhao, Yuan Yuan [...]

Journal of Hospitality & Tourism Research

Select article: Vitalizing to Learn for Service Proactivity: Not All Forms of Organizational Support Are Equal

Retricted access

Research article

First published 2025-1

Vitalizing to Learn for Service Proactivity: Not All Forms of Organizational Support Are Equal

Pin-Chyuan Hwang, Ming-Chuan Han

Journal of Hospitality & Tourism Research

Select article: Service Firm Performance Transparency

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Research article

First published 2015-11

Service Firm Performance Transparency

Yeyi Liu, Andreas B. Eisingerich, Seigyoung Auh [...]

Journal of Service Research

Select article: Asymmetrical Influences of Service Robots’ Perceived Performance on Overall Customer Satisfaction: An Empirical Investigation Leveraging Online Reviews

Open access

Research article

First published 2024-5

Asymmetrical Influences of Service Robots’ Perceived Performance on Overall Customer Satisfaction: An Empirical Investigation Leveraging Online Reviews

Matteo Borghi, Marcello M. Mariani

Journal of Travel Research

Select article: Enhancing customer civility: Integrating civility climate behaviors and self-service technology

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Research article

First published 2024

Enhancing customer civility: Integrating civility climate behaviors and self-service technology

Muhammad Umar, Hina Fatima, Syed Alamdar Ali Shah

Tourism and Hospitality Research

Select article: Using customer satisfaction research for relationship marketing: A direct marketing approach

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Research article

First published 1997-11

Using customer satisfaction research for relationship marketing: A direct marketing approach

Charles E. Gengler, Peter T.L. Popkowski Leszczyc

Journal of Interactive Marketing

Select article: Managerial Proactiveness,Frugal Innovation and Firm Performance

Open access

Research article

First published 2024-5

Managerial Proactiveness,Frugal Innovation and Firm Performance

Mir Dost, Waheed Ali Umrani

The Journal of Entrepreneurship

Select article: A neural networks approach to predict call center calls of an internet service provider 1

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Research article

First published 2021-12-31

A neural networks approach to predict call center calls of an internet service provider 1

Özge H. Namlı, Seda Yanık, Faranak Nouri [...]

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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