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Retricted access

Research article

First published 2016-9

Patient Complaints and Adverse Surgical Outcomes

Thomas F. Catron, Oscar D. Guillamondegui, Jan Karrass [...]

American Journal of Medical Quality

Open access

Research article

First published 2025

Successful Handling of Patient Complaints Requires Effective Training of Specialists: A Description of the CODE Training Model for Patient Complaint Excellence

Richard M. Elias, Jennifer R. Bond, Brooke L. Werneburg [...]

Journal of Patient Experience

Open access

Research article

First published 2015

Patient complaints in healthcare services in Vietnam’s health system

Bui Thi Thu Ha, Tolib Mirzoev, Rosemary Morgan

Sage Open Medicine

Open access

Research article

First published 2021

A Taxonomic Review of Patient Complaints in Adult Hospital Medicine

Richard M Elias, Karen M Fischer, Mustaqeem A Siddiqui [...]

Journal of Patient Experience

Open access

Research article

First published 2021

Categorizing and Rating Patient Complaints: An Innovative Approach to Improve Patient Experience

Stephanie Bayer, Paul Kuzmickas, Adrienne Boissy [...]

Journal of Patient Experience

Open access

Research article

First published 2020-8

Patient Complaints: Patients’ and Physicians’ Interaction in Handling Complex Requests of Care

Sanna Ryynänen

Journal of Patient Experience

Retricted access

Research article

First published 2019-10

Identifying quality improvement opportunities using patient complaints: Feasibility of using a complaints taxonomy in a metropolitan maternity service

Benjamin M Nowotny, Erwin Loh, Miranda Davies-Tuck [...]

Journal of Patient Safety and Risk Management

Retricted access

Research article

First published 2019-5

Unsolicited Patient Complaints among Otolaryngologists

Ashley M. Nassiri, James W. Pichert, Henry J. Domenico [...]

Otolaryngology–Head and Neck Surgery

Open access

Research article

First published 2022-1

Getting the whole story: Integrating patient complaints and staff reports of unsafe care

Jackie Van Dael, Alex Gillespie, Tom Reader [...]

Journal of Health Services Research & Policy

Open access

Research article

First published 2024

Systematizing Complaints About Healthcare and Services at University Hospitals: Content Analysis of Patient/Family Letters

Kenji Takao, Shingo Ueki, Mai Kabayama

Journal of Patient Experience

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