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Open access

Research article

First published 2025-7

Analyzing Factors Affecting Overall Customer Satisfaction Using Hotel Ratings and Reviews With BERTopic and Three-Factor Theory

Jun Li, Byunghyun Lee, Jaekyeong Kim

Sage Open

Retricted access

Research article

First published 2008-10

The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction

Hanan Saad Kattara, Dina Weheba, Osman Ahmed El-Said

Tourism and Hospitality Research

Retricted access

Research article

First published 2003-06

MODELING CUSTOMER SATISFACTION IN TELECOMMUNICATIONS: ASSESSING THE EFFECTS OF MULTIPLE TRANSACTION POINTS ON THE PERCEIVED OVERALL PERFORMANCE OF THE PROVIDER

ANTREAS D. ATHANASSOPOULOS, ANASTASIOS ILIAKOPOULOS

Production and Operations Management

Retricted access

Research article

First published 2022-2

An Empirical Examination of the Overall Customer Satisfaction with the Service Delivery of Mobile Network Operators in South Africa

M. F. Mpwanya

Global Business Review

Open access

Research article

First published 2024-5

Asymmetrical Influences of Service Robots’ Perceived Performance on Overall Customer Satisfaction: An Empirical Investigation Leveraging Online Reviews

Matteo Borghi, Marcello M. Mariani

Journal of Travel Research

Retricted access

Research article

First published 2009-10

Evaluation of Linkage between Service Quality,Customer Satisfaction and Repurchase Intentions: An Application of SEM

T. Vanniarajan, P. Gurunathan

Asia-Pacific Journal of Management Research and Innovation

Retricted access

Research article

First published 2010-7

A Study Of Customer Satisfaction With Life Insurance In Chandigarh Tricity

Meenakshi Negi, Dr. Parmjit Kaur

Paradigm: A Management Research Journal

Retricted access

Research article

First published 1998-08

An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters

Amy K. Smith, Ruth N. Bolton

Journal of Service Research

Retricted access

Research article

First published 2009-11

Customer Satisfaction and Stock Returns Risk

Kapil R. Tuli, Sundar G. Bharadwaj

Journal of Marketing

Retricted access

Research article

First published 2011-1

Mediator Role of Customer Satisfaction in Between After-Sales Service Quality and Behavioural Intention: The Case of Electronic Appliances

T. Vanniarajan

Asia-Pacific Journal of Management Research and Innovation

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