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Select article: The roles of co-clients and their influence on overall satisfaction during the service experience

Retricted access

Research article

First published 2013-6

The roles of co-clients and their influence on overall satisfaction during the service experience

Christèle Camelis, Florence Dano, Kiane Goudarzi [...]

Recherche et Applications en Marketing (English Edition)

Select article: The Effects of Other Customers’ Dress Style on Customers’ Approach Behaviors

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Research article

First published 2016-5

The Effects of Other Customers’ Dress Style on Customers’ Approach Behaviors

Choongbeom Choi, Anna S. Mattila

Cornell Hospitality Quarterly

Select article: The mediating role of customer relationship management in the relationship between customer focus and customer satisfaction at university from an industry perspective

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Research article

First published 2026-4

The mediating role of customer relationship management in the relationship between customer focus and customer satisfaction at university from an industry perspective

Khleef Ahmed Alkhawaldeh

Industry and Higher Education

Select article: Cooperation and Expectations of Cooperation

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Research article

First published 1994-9

Cooperation and Expectations of Cooperation

Joshua Lyle Wiener, Tabitha A. Doescher

Journal of Public Policy & Marketing

Select article: The Customer Isn’t Always Right: The Implications of Illegitimate Complaints

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Research article

First published 2020-5

The Customer Isn’t Always Right: The Implications of Illegitimate Complaints

Kawon Kim, Melissa A. Baker

Cornell Hospitality Quarterly

Select article: Customer Equity Drivers,Customer Experience Quality,and Customer Profitability in Banking Services: The Moderating Role of Social Influence

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Research article

First published 2020-5

Customer Equity Drivers,Customer Experience Quality,and Customer Profitability in Banking Services: The Moderating Role of Social Influence

Lily (Xuehui) Gao, Iguácel Melero-Polo, F. Javier Sese

Journal of Service Research

Select article: Understanding the Relationship Between Customer Satisfaction,Customer Engagement and Repeat Purchase Behaviour

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Research article

First published 2023-8

Understanding the Relationship Between Customer Satisfaction,Customer Engagement and Repeat Purchase Behaviour

Devika Rani Sharma, Balgopal Singh

Vision: The Journal of Business Perspective

Select article: Will Frontline Employees Feel Betrayed When Firms are Unjust to Customers? A Trickle-In Effect via Role Conflict

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Research article

First published 2025

Will Frontline Employees Feel Betrayed When Firms are Unjust to Customers? A Trickle-In Effect via Role Conflict

Lin Guo, Aaron D. Arndt, Chuanyi Tang

Journal of Service Research

Select article: Influence of Customer Knowledge Management on Mobile Fitness Application Customer Value Cocreation Through Flow Experience and Customer Involvement

Open access

Research article

First published 2023-10

Influence of Customer Knowledge Management on Mobile Fitness Application Customer Value Cocreation Through Flow Experience and Customer Involvement

Chao Wang, Zhigang Wang

Sage Open

Select article: Customer Efficiency

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Research article

First published 2002-05

Customer Efficiency

Mei Xue, Patrick T. Harker

Journal of Service Research

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