Sage Journals: Discover world-class research

Retricted access

Research article

First published 2023-8

Cultivating Resilience in Organizational Frontline Employees

Valerie Good, Amy Greiner Fehl, Alexander C. LaBrecque [...]

Journal of Service Research

Retricted access

Research article

First published 2020-6

Pushing Too Hard? Unattainable Organizational Goals and Frontline Employee Turnover

Justin M. Stritch, Angel Luis Molina, Nathan Favero

Review of Public Personnel Administration

Retricted access

Research article

First published 2017-2

The Future of Frontline Research

Anat Rafaeli, Daniel Altman, Dwayne D. Gremler [...]

Journal of Service Research

Retricted access

Research article

First published 2025

Building Bridges of Trust: The Role of Perceived Organizational Support,Supervisory Communication,and Coworker Relationships in Enhancing Frontline Employee Support

Linjuan Rita Men, Cen April Yue, Qiuyue Cho-Li [...]

International Journal of Business Communication

Retricted access

Research article

First published 2022-4

Work engagement,organizational embeddedness,and life satisfaction among frontline employees of star-rated hotels in Ghana

Emmanuel Twumasi Ampofo, Joseph Owusu, Rosemary Boateng Coffie [...]

Tourism and Hospitality Research

Retricted access

Research article

First published 2024

Good Thoughts Lead to Good Deeds: How Frontline Public Employee’s Social Mindfulness Affects Service-Oriented Organizational Citizenship Behavior

Xiaotong Qin, Shuwei Zhang, Kai Dou

Review of Public Personnel Administration

Retricted access

Research article

First published 2025

Frontline Employee Improvisation: Uncovering Its Meaning,Practice,and Impact in Service Industries

Steven W. Rayburn, Gil Luria, Dana Yagil [...]

Journal of Service Research

Retricted access

Research article

First published 2014-5

Corporate Social Responsibility,Customer Orientation,and the Job Performance of Frontline Employees

Daniel Korschun, C.B. Bhattacharya, Scott D. Swain

Journal of Marketing

Retricted access

Research article

First published 2021-5

Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review

Mahesh Subramony, Markus Groth, Xinyu ‘Judy’ Hu [...]

Journal of Service Research

Open access

Research article

First published 2021-8

Resourcing Under Tensions: How frontline employees create resources to balance paradoxical tensions

Anna Schneider, Bernadette Bullinger, Julia Brandl

Organization Studies

Search results