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Research article

First published 2024-11

Why do Consumers Forgive Online Travel Agencies? A Multi-study Approach

Aman Kumar, Amit Shankar

Australasian Marketing Journal

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Research article

First published 2017

An Exploration of Consumers' Response to Online Service Recovery Initiatives

Wilson Ozuem, Amisha Patel, Kerry E. Howell [...]

International Journal of Market Research

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Research article

First published 2021-08

Effects of Online–Offline Service Integration on e‐Healthcare Providers: A Quasi‐Natural Experiment

Ni Huang, Zhijun Yan, Haonan Yin

Production and Operations Management

Open access

Research article

First published 2025

Improving Complaint Handling: The Rhetorical Turn in Defensive and Accommodative Strategies

Margot van Mulken, Liza Heslenfled

Business and Professional Communication Quarterly

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Research article

First published 2025-4

Ridership-Boosting Strategies for Transit Agencies with Different Characteristics: Insights from a Nationwide Survey

Andong Chen, Wei Li, Chanam Lee [...]

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2013-2

An Analysis of One-Star Online Reviews and Responses in the Washington,D.C.,Lodging Market

Stuart E. Levy, Wenjing Duan, Soyoung Boo

Cornell Hospitality Quarterly

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Research article

First published 2026-2

Why Platforms Become Scapegoats: Extending Attribution Theory in Multi-Actor Service Contexts

Xiaorong Fu, Lifei Bai, Flora F. Gu

Journal of Service Research

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Research article

First published 1997-06

Price and the marketing environment for electronic information

Jennifer Rowley

Journal of Librarianship and Information Science

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Research article

First published 2024-9

Designing and Evaluating Opioid Misuse Prevention Training for Rural Communities and Health Care Providers

Cheryl L. Eschbach, Bengt B. Arnetz, Judith E. Arnetz

Health Promotion Practice

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Research article

First published 2023-4

Exploring Public Perception Toward Travel and COVID-19 Preventive Measures: Insights From the Early Stages of Lockdown in India

Kinjal Bhattacharyya, Saurabh Dandapat, Sai Kiran Annam [...]

Transportation Research Record: Journal of the Transportation Research Board

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