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Articles (114)

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1-10 of 114 results for library service quality assessment

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Select article: Developing a service performance assessment system to improve service quality of academic libraries

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Research article

First published 2013-12

Developing a service performance assessment system to improve service quality of academic libraries

Muhammad Jaber Hossain, SM Zabed Ahmed

Business Information Review

Select article: Evaluating library service quality at the Aga Khan University library: Application of a total quality management approach

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Research article

First published 2019-3

Evaluating library service quality at the Aga Khan University library: Application of a total quality management approach

Nasra Gathoni, Thomas Van der Walt

Journal of Librarianship and Information Science

Select article: LibQUAL+: Service Quality Assessment in Research Libraries

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Research article

First published 2001-8

LibQUAL+: Service Quality Assessment in Research Libraries

Colleen Cook, Bruce Thompson, Fred Heath [...]

IFLA Journal

Select article: Book review: Peter Hernon and Ellen Altman,Assessing service quality: Satisfying the expectations of library customers

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Book review

First published 2011-12

Book review: Peter Hernon and Ellen Altman,Assessing service quality: Satisfying the expectations of library customers

Judy Broady-Preston

Journal of Librarianship and Information Science

Select article: A systematic review of library service quality studies: Models,dimensions,research populations and methods

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Review article

First published 2024-6

A systematic review of library service quality studies: Models,dimensions,research populations and methods

Mamta, Vinit Kumar

Journal of Librarianship and Information Science

Select article: How good is our public library service? The evolution of a new quality standards framework for Scottish public libraries 2012–2017

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Research article

First published 2020-9

How good is our public library service? The evolution of a new quality standards framework for Scottish public libraries 2012–2017

Peter H. Reid

Journal of Librarianship and Information Science

Select article: Individual differences in service quality of university libraries in Bangladesh

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Research article

First published 2024-10

Individual differences in service quality of university libraries in Bangladesh

Md Jahangir Alam, Wares-Ul-Matin, Bilkis Begum

IFLA Journal

Select article: Towards Establishing an Integrated System of Quality Assurance in South African Higher Education Libraries

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Research article

First published 2007-06

Towards Establishing an Integrated System of Quality Assurance in South African Higher Education Libraries

Karin de Jager

IFLA Journal

Select article: A study on the evaluation of University Library Service Quality using the Kano model

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Research article

First published 2025

A study on the evaluation of University Library Service Quality using the Kano model

Younghee Noh

Journal of Librarianship and Information Science

Select article: Recognizing Best Practice in Portuguese Higher Education Libraries

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Research article

First published 2008-03

Recognizing Best Practice in Portuguese Higher Education Libraries

Luiza Baptista Melo, Cesaltina Pires, Ana Taveira

IFLA Journal

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