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Research article

First published 2017-10

Managing communication and cultural barriers in intercultural service encounters

Zsofia Kenesei, Zsofia Stier

Journal of Vacation Marketing

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Research article

First published 2019-6

Building Customer Loyalty in Intercultural Service Encounters: The Role of Service Employees’ Cultural Intelligence

Nicholas G. Paparoidamis, Huong Thi Thanh Tran, Constantinos N. Leonidou

Journal of International Marketing

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Research article

First published 2013-4

Immigrants versus Nationals: When an Intercultural Service Encounter Failure Turns to Verbal Confrontation

Guillaume D. Johnson, Yuvay J. Meyers, Jerome D. Williams

Journal of Public Policy & Marketing

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Research article

First published 2009-11

Demystifying Intercultural Service Encounters

Piyush Sharma, Jackie L. M. Tam, Namwoon Kim

Journal of Service Research

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Research article

First published 2016-2

Gender Dynamics from an Arab Perspective

Marryam Khan, Heejung Ro, Amy M. Gregory [...]

Cornell Hospitality Quarterly

Open access

Research article

First published 2024-5

The Influence of Employee Accent on Customer Participation in Services

David Bourdin, Christina Sichtmann, Vasileios Davvetas

Journal of Service Research

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Research article

First published 2005-01

Achieving friendly interactions: a study of service encounters between Korean shopkeepers and African-American customers

Hye-Kyung Ryoo

Discourse & Society

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Research article

First published 2017-8

Adapting services to the needs of children and families with complex migration experiences: The Toulouse University Hospital’s intercultural consultation

Gesine Sturm, Zohra Guerraoui, Sylvie Bonnet [...]

Transcultural Psychiatry

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Research article

First published 2018-9

Stories of engagement: Pre-service language teachers negotiate intercultural citizenship in a community-based English language program

Christelle Palpacuer-Lee, Jessie Hutchison Curtis, Mary E Curran

Language Teaching Research

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Research article

First published 2020-8

Local Voices on Health Care Communication Issues and Insights on Latino Cultural Constructs

Dalia Magaña

Hispanic Journal of Behavioral Sciences

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