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Research article

First published 2015-9

Experiencing interactive voice response (IVR) as a participatory medium: The case of CGNet Swara in India

Preeti Mudliar, Jonathan Donner

Mobile Media & Communication

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Review article

First published 1998-10

Interactive Voice Response (IVR) Systems as Automatic Speech Recognition (ASR) Comes of Age

Daryle Gardner-Bonneau, Cristina Delogu, Chuck Green [...]

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 1992-10

Human Factors Problems in Interactive Voice Response (IVR) Applications: Do we Need a Guideline/Standard?

Daryle Jean Gardner-Bonneau

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2013-7

Instrumentalizing Voice

John F. Myles

Journal of Communication Inquiry

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Research article

First published 2013-2

Spanish-speaking patients’ engagement in interactive voice response (IVR) support calls for chronic disease self-management: data from three countries

John D Piette, Nicolle Marinec, Esther C Gallegos-Cabriales [...]

Journal of Telemedicine and Telecare

Open access

Research article

First published 2013-1

Quality Management in the Design of TLC Call Centres

Andrea Fronzetti Colladon, Maurizio Naldi, Massimiliano M. Schiraldi

International Journal of Engineering Business Management

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Other

First published 2000-1

Computer Assessment of Depression: Automating the Hamilton Depression Rating Scale

Kenneth A. Kobak, James C. Mundt, John H. Greist [...]

Therapeutic Innovation & Regulatory Science

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Other

First published 1998-1

The Elegant Machine: Applying Technology to Optimize Clinical Trials

Wayne R. Kubick

Therapeutic Innovation & Regulatory Science

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Research article

First published 2012-9

He Says,She Says: Does Voice Affect Usability?

Rochelle Edwards, Philip Kortum

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2001-10

Some Appealing Applications of Interactive Voice Response

Rebecca W. Boren, William C. Moor

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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