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Articles (234)

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1-10 of 234 results for intelligent public services

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Select article: How emotional intelligence relates to job satisfaction and burnout in public service jobs

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Research article

First published 2018-12

How emotional intelligence relates to job satisfaction and burnout in public service jobs

Hyun Jung Lee

International Review of Administrative Sciences

Select article: Emotionally Intelligent Street-Level Bureaucracies: Agenda Setting for Promoting Equity in Public Service Delivery

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Research article

First published 2024-6

Emotionally Intelligent Street-Level Bureaucracies: Agenda Setting for Promoting Equity in Public Service Delivery

Zehavit Levitats

Review of Public Personnel Administration

Select article: How Emotional Intelligence Mediates Emotional Labor in Public Service Jobs

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Research article

First published 2015-9

How Emotional Intelligence Mediates Emotional Labor in Public Service Jobs

Mary E. Guy, Hyun Jung Lee

Review of Public Personnel Administration

Select article: Exploring the potential of artificial intelligence usage in the knowledge and evidence services of a public health body: A working group approach

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Research article

First published 2025-10

Exploring the potential of artificial intelligence usage in the knowledge and evidence services of a public health body: A working group approach

Zalaya Simmons, Charlotte Bruce, Samuel Thomas [...]

IFLA Journal

Select article: The Dynamic Role of Emotional Intelligence on the Relationship Between Emotional Labor and Job Satisfaction: A Comparison Study of Public Service in China and South Korea

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Research article

First published 2021-9

The Dynamic Role of Emotional Intelligence on the Relationship Between Emotional Labor and Job Satisfaction: A Comparison Study of Public Service in China and South Korea

Xiaojun Lu, Hyun Jung Lee, Seung-Bum Yang [...]

Public Personnel Management

Select article: Emotionally Engaged Civil Servants: Toward a Multilevel Theory and Multisource Analysis in Public Administration

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Research article

First published 2020-9

Emotionally Engaged Civil Servants: Toward a Multilevel Theory and Multisource Analysis in Public Administration

Zehavit Levitats, Eran Vigoda-Gadot

Review of Public Personnel Administration

Select article: The logics of innovation. Institutional logics and isomorphic pressures in public service media innovation labs in the age of artificial intelligence

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Research article

First published 2025

The logics of innovation. Institutional logics and isomorphic pressures in public service media innovation labs in the age of artificial intelligence

Carolin Hilker, Nadja Schaetz, Juliane A Lischka

Journalism

Select article: Toward a Decolonial Framework for Communicating AI in African Public Service

Open access

Research article

First published 2025-9

Toward a Decolonial Framework for Communicating AI in African Public Service

Gloria Anyango Ooko

Emerging Media

Select article: Artificial intelligence,bureaucratic form,and discretion in public service

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Research article

First published 2020-11

Artificial intelligence,bureaucratic form,and discretion in public service

Justin Bullock, Matthew M. Young, Yi-Fan Wang

Information Polity

Select article: Broaden and Build: Receiving Gratitude Fuels Public Servants’ Service Innovation Behavior

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Research article

First published 2025

Broaden and Build: Receiving Gratitude Fuels Public Servants’ Service Innovation Behavior

Tingxi Wang, Peiyi Chen

Psychological Reports

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