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Retricted access

Research article

First published 2020-12

Building a High Customer Experience Management Organization: Toward Customer-Centricity

Lamin B. Ceesay

Jindal Management Journal

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Research article

First published 2021-11

Omnichannel retailing: Digital transformation of a medium-sized retailer

Gültekin Cakir, Rehan Iftikhar, Artem Bielozorov [...]

Journal of Information Technology Teaching Cases

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Research article

First published 2012-7

What is Quality? An Integrative Framework of Processes and States

Peter N. Golder, Debanjan Mitra, Christine Moorman

Journal of Marketing

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Research article

First published 2017-3

Implementation of Customized Employment Provisions of the Workforce Innovation and Opportunity Act Within Vocational Rehabilitation Systems

Tammy Jorgensen Smith, Christina J. Dillahunt-Aspillaga, Raymond M. Kenney

Journal of Disability Policy Studies

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Research article

First published 2008-05

Experience,Service Operations Strategy,and Services as Destinations: Foundations and Exploratory Investigation

Chris Voss, Aleda V. Roth, Richard B. Chase

Production and Operations Management

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Research article

First published 2020-11-19

Customer oriented intelligent DSS based on two-phased clustering and integrated interval type-2 fuzzy AHP and hesitant fuzzy TOPSIS

Ozlem Senvar, Dilek Akburak, Necla Yel

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Review article

First published 2025

The Effectiveness of Omnichannel Strategy: A Meta-analytical Approach

Sandip Mukhopadhyay, Sumedha Chauhan, Ritesh Pandey [...]

FIIB Business Review

Open access

Research article

First published 2024-5

Exploring the Role of Omnichannel Retailing Technologies: Future Research Directions

Park Thaichon, Sara Quach, Mojtaba Barari [...]

Australasian Marketing Journal

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Research article

First published 2007-11

Product Launch and the Strategies,Processes,and Operations of Medical Affairs to Support Start-Up Companies

Ronald P. Evens, Mario Sylvestri

Therapeutic Innovation & Regulatory Science

Open access

Research article

First published 2025

Crafting Digital Experiences: Relational Strategies for SME Brands in Direct-to-Consumer Markets

Samantha McKee, Sean Sands, Justin Cohen [...]

Australasian Marketing Journal

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