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Articles (1101)

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1-10 of 1101 results for in-role service behavior

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Select article: Clarifying the Relationship Between Public Service Motivation and In-Role and Extra-Role Behaviors: The Relative Contributions of Person-Job and Person-Organization Fit

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Research article

First published 2017-8

Clarifying the Relationship Between Public Service Motivation and In-Role and Extra-Role Behaviors: The Relative Contributions of Person-Job and Person-Organization Fit

Nina Mari van Loon, Wouter Vandenabeele, Peter Leisink

The American Review of Public Administration

Select article: How does corporate green service innovation improve consumer happiness: A serial mediation model based on value identity and extra-role altruistic behavior

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Research article

First published 2025

How does corporate green service innovation improve consumer happiness: A serial mediation model based on value identity and extra-role altruistic behavior

Guanhua Yang

Journal of Computational Methods in Sciences and Engineering

Select article: Service Quality: The Key Role of Service Climate and Service Behavior of Boundary Employee Units

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Research article

First published 2010-6

Service Quality: The Key Role of Service Climate and Service Behavior of Boundary Employee Units

Esther Gracia, Eva Cifre, Rosa Grau

Group & Organization Management

Select article: Role Stressors and Customer-Oriented Boundary-Spanning Behaviors in Service Organizations

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Other

First published 2003-10

Role Stressors and Customer-Oriented Boundary-Spanning Behaviors in Service Organizations

Lance A. Bettencourt, Stephen W. Brown

Journal of the Academy of Marketing Science

Select article: The Effect of Management Commitment To Service On Employee Service Behaviors: the Mediating Role of Job Satisfaction

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Research article

First published 2009-08

The Effect of Management Commitment To Service On Employee Service Behaviors: the Mediating Role of Job Satisfaction

Hyun Jeong Kim, Pimtong Tavitiyaman, Woo Gon Kim

Journal of Hospitality & Tourism Research

Select article: Restaurant Employee Service Sabotage and Customer Deviant Behaviors: The Moderating Role of Corporate Reputation

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Research article

First published 2020-9

Restaurant Employee Service Sabotage and Customer Deviant Behaviors: The Moderating Role of Corporate Reputation

Hsin-Hui Hu “Sunny” Hu, Hung-Sheng “Herman” Lai, Brian King

Journal of Hospitality & Tourism Research

Select article: Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment

Open access

Research article

First published 2021-1

Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment

Hailian Qiu, Ning Wang, Minglong Li

Sage Open

Select article: Examining the mediating role of festival visitors’ satisfaction in the relationship between service quality and behavioral intentions

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Research article

First published 2006-04

Examining the mediating role of festival visitors’ satisfaction in the relationship between service quality and behavioral intentions

Shu Tian Cole, Steven F. Illum

Journal of Vacation Marketing

Select article: Authentic Leadership and Service Innovative Behavior: Mediating Role of Proactive Personality

Open access

Research article

First published 2021-1

Authentic Leadership and Service Innovative Behavior: Mediating Role of Proactive Personality

Ozlem Uzunsaf Yamak, Serife Zihni Eyupoglu

Sage Open

Select article: Effects of ethical leadership on nurses’ service behaviors

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Research article

First published 2019-9

Effects of ethical leadership on nurses’ service behaviors

Na Zhang, Mingfang Li, Zhenxing Gong [...]

Nursing Ethics

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