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Open access

Research article

First published 2020-10

A Link Between Human Resource Management Practices and Customer Satisfaction: A Moderated Mediation Model

Usama Najam, Sadia Ishaque, Saadia Irshad [...]

Sage Open

Retricted access

Research article

First published 2004-12

Human Resource Management and Job Satisfaction in the Dutch Public Sector

Bram Steijn

Review of Public Personnel Administration

Retricted access

Research article

First published 2021-1

The Chicken and Egg Conundrum: Job Satisfaction or Employee Engagement and Implications for Human Resources

Brad Shuck, Woocheol Kim, Dae Seok Chai

New Horizons in Adult Education and Human Resource Development

Retricted access

Research article

First published 2016-4

Strategic Human Resource Management of Volunteers and the Link to Hospital Patient Satisfaction

Sean E. Rogers, Kaifeng Jiang, Carmen M. Rogers [...]

Nonprofit and Voluntary Sector Quarterly

Free access

Research article

First published 2024-3

Turbulence Ahead: Strategic Human Capital Management,Job Satisfaction,and Turnover Intention

Andrew Wesemann

Public Personnel Management

Retricted access

Research article

First published 2026

Artificial Intelligence Chatbots Versus Human Agents in Customer Satisfaction: The Role of Warmth and Competence

Ye Zhang, Ayşegül Özsomer, Zeynep Gürhan Canlı [...]

Journal of Interactive Marketing

Open access

Research article

First published 2024-7

Analysis of the Effect of Family Socioeconomic Background on Human Resource Development Characteristics and Job Satisfaction

Kyung Ran Roh, Eun Bee Kim

Sage Open

Retricted access

Research article

First published 1996-03

Human Resources,Scientists,and Internal Reputation: The Role of Climate and Job Satisfaction

Oswald Jones

Human Relations

Retricted access

Research article

First published 2014-6

Determinants of Employee Satisfaction with Services of Human Resource Departments in the Fujairah Medical District (FMD) of the United Arab Emirates

Sana Ali Al Naqbi, Samer A. Hamidi, Mustafa Z. Younis [...]

Journal of Health Management

Retricted access

Research article

First published 2025-12

Unveiling the Human Touch: Enhancing Customer Satisfaction Through Personal Profiles of Social Media Customer Service Agents

Huai-Tzu Cheng, Yang Pan, Rudy Hirschheim

Production and Operations Management

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