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Articles (19)

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1-10 of 19 results for hotel service robot

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Select article: Friend or a Foe: Robot-Based Applications in Luxury Hotel Services

Open access

Research article

First published 2025

Friend or a Foe: Robot-Based Applications in Luxury Hotel Services

Min Ju Cho, Po-Ju Chen

Journal of Hospitality & Tourism Cases: An International Case Journal

Select article: Does Trust Matter to Use Hotel Service Robot in COVID-19 Pandemic?

Retricted access

Research article

First published 2023-6

Does Trust Matter to Use Hotel Service Robot in COVID-19 Pandemic?

Hee Chung Chung, Namho Chung

Journal of Smart Tourism

Select article: Customer Participation in the Value Co-creation of Hotel Service Robot Interaction

Open access

Research article

First published 2024-10

Customer Participation in the Value Co-creation of Hotel Service Robot Interaction

Zemin Tian, Xiaoli Liu

Sage Open

Select article: Consumers’ Ethical Perceptions of Autonomous Service Robots in Hotels

Retricted access

Research article

First published 2024-8

Consumers’ Ethical Perceptions of Autonomous Service Robots in Hotels

Boyu Lin, Woojin Lee, Nicholas Wise [...]

Journal of Hospitality & Tourism Research

Select article: Understanding the Customers’ Emotions and Experience of Robot-assisted Services in Luxury Hotels and Its Influence on Revisit Intention

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Research article

First published 2024

Understanding the Customers’ Emotions and Experience of Robot-assisted Services in Luxury Hotels and Its Influence on Revisit Intention

A. Suganthi, K. Mohamed Jasim

Global Business Review

Select article: What behavioral beliefs could robot-served hotels focus on to attract potential consumers?

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Research article

First published 2024-10

What behavioral beliefs could robot-served hotels focus on to attract potential consumers?

Leire Zubizarreta-Barrenetxea, Jose M. Barrutia, Aitor Marcos

Journal of Vacation Marketing

Select article: The Impact of Human-Robot Collaboration Work Mode on Hotel Employees’ Work Well-Being

Open access

Research article

First published 2025-1

The Impact of Human-Robot Collaboration Work Mode on Hotel Employees’ Work Well-Being

Dan Yang, Shanshan Liu, Yiyuan Liang [...]

Sage Open

Select article: The Myth of Contactless Hospitality Service: Customers’ Willingness to Pay

Retricted access

Research article

First published 2023-11

The Myth of Contactless Hospitality Service: Customers’ Willingness to Pay

Fei Hao, Richard T. R. Qiu, Jinah Park [...]

Journal of Hospitality & Tourism Research

Select article: Rethinking Emotional Labour in Hospitality: The Contextual Role of Service Robots in Employee–Customer Interactions

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Research article

First published 2026-3

Rethinking Emotional Labour in Hospitality: The Contextual Role of Service Robots in Employee–Customer Interactions

Sang-Joon Kim, Inhyouk Koo, Zhang Yuanqi

Science,Technology and Society

Select article: The influence of human-robot collaboration on perceived job duality and workplace well-being: Hotel employees’ perspectives

Open access

Research article

First published 2025

The influence of human-robot collaboration on perceived job duality and workplace well-being: Hotel employees’ perspectives

Jingjing Xu, Aaron Hsiao, Sacha Reid [...]

Tourism and Hospitality Research

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