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Research article

First published 2018-10

Theft in the hotel workplace: Exploring frontline employees’ perceptions towards hotel employee theft

Edmund Goh, Sandra Kong

Tourism and Hospitality Research

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Research article

First published 2014-11

The Importance of Supervisor Support for Effective Hotel Employees

Osman M. Karatepe

Cornell Hospitality Quarterly

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Research article

First published 2015-11

Enhancing Hotel Employees’ Brand Understanding and Brand-Building Behavior in China

Ceridwyn King, Kevin Kam Fung So

Journal of Hospitality & Tourism Research

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Research article

First published 2016-7

What about the workers? Roles and skills for employees in hotels of the future

David Solnet, Tom Baum, Richard N.S. Robinson [...]

Journal of Vacation Marketing

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Research article

First published 2017-8

Workplace Emotions: A Study of Frontline Hotel Employees

Swati Soni

Management and Labour Studies

Open access

Research article

First published 2026-2

Hotel Employee Engagement During the Pandemic: A Mixed-Method Approach

Shi (Tracy) Xu, Mark Ashton, Yanning Li [...]

Cornell Hospitality Quarterly

Open access

Research article

First published 2024

The effect of employee based brand equity on customer experience in multinational chain hotels

Jinlan Zhang, Viachaslau Filimonau, Ulan Tlemissov

Tourism and Hospitality Research

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Research article

First published 2023-1

Relationships between social media usage,social capital and job performance: the case of hotel employees in Iran

Davood Ghorbanzadeh, Valery Ivanovich Khoruzhy, Irina Viktorovna Safonova [...]

Information Development

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Research article

First published 2018-11

Turning Hotel Employees Into Brand Champions: The Roles of Well-Connected Leaders and Organizational Identification

Wilco W. H. Chan, Cheris W. C. Chow, Raymond Loi [...]

Journal of Hospitality & Tourism Research

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Research article

First published 2017-6

An Empirical Study of Environmental Practices and Employee Ecological Behavior in the Hotel Industry

Eric S. W. Chan, Alice H. Y. Hon, Fevzi Okumus [...]

Journal of Hospitality & Tourism Research

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