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Articles (67)

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1-10 of 67 results for hospitality service robots

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Select article: Applications and Implications of Service Robots in Hospitality

Open access

Research article

First published 2021-5

Applications and Implications of Service Robots in Hospitality

Aarni Tuomi, Iis P. Tussyadiah, Jason Stienmetz

Cornell Hospitality Quarterly

Select article: Rights and Responsibilities of Hospitality Service Robots

Open access

Research article

First published 2026

Rights and Responsibilities of Hospitality Service Robots

Amit Sharma, Anna Mattila

Journal of Hospitality & Tourism Research

Select article: The economics of service robots in hospitality companies

Retricted access

Other

First published 2025

The economics of service robots in hospitality companies

Stanislav Ivanov, Faruk Seyitoğlu, Craig Webster

Tourism Economics

Select article: Service Robot Failures’ Effect on Employees and Customers in Hospitality

Retricted access

Research article

First published 2026

Service Robot Failures’ Effect on Employees and Customers in Hospitality

Taeshik Gong

Cornell Hospitality Quarterly

Select article: Robot-delivered tourism and hospitality services: How to evaluate the impact of health and safety considerations on visitors’ satisfaction and loyalty?

Retricted access

Research article

First published 2024-7

Robot-delivered tourism and hospitality services: How to evaluate the impact of health and safety considerations on visitors’ satisfaction and loyalty?

Mohammad Soliman, Samskrati Gulvady, Ahmed Mohamed Elbaz [...]

Tourism and Hospitality Research

Select article: Service Robot Adoption in Hospitality: A Social Influence Perspective

Open access

Research article

First published 2026

Service Robot Adoption in Hospitality: A Social Influence Perspective

Wei-Kang Kao, Chen-Wei (Willie) Tao, Kevin Kam Fung So [...]

Cornell Hospitality Quarterly

Select article: Service Robots in Hospitality and Tourism Before and During the COVID-19: Bibliometric Analysis and Research Agenda

Open access

Research article

First published 2024-4

Service Robots in Hospitality and Tourism Before and During the COVID-19: Bibliometric Analysis and Research Agenda

Eunhye Park, Sung-Bum Kim

Sage Open

Select article: Use of service robots in hospitality: An observational study in terms of technology acceptance model

Retricted access

Research article

First published 2025-4

Use of service robots in hospitality: An observational study in terms of technology acceptance model

Gürkan Çalişkan, Burhan Sevim

Tourism and Hospitality Research

Select article: Rethinking Emotional Labour in Hospitality: The Contextual Role of Service Robots in Employee–Customer Interactions

Retricted access

Research article

First published 2026-3

Rethinking Emotional Labour in Hospitality: The Contextual Role of Service Robots in Employee–Customer Interactions

Sang-Joon Kim, Inhyouk Koo, Zhang Yuanqi

Science,Technology and Society

Select article: Implicit and Explicit Attitudes Toward Service Robots in the Hospitality Industry: Gender Differences

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Research article

First published 2023-5

Implicit and Explicit Attitudes Toward Service Robots in the Hospitality Industry: Gender Differences

Kwang-Ho Lee, Chih-Lun Alan Yen

Cornell Hospitality Quarterly

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