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Research article

First published 2003-08

Relationships between Hotel Room Pricing,Occupancy,and Guest Satisfaction: A Longitudinal Case of a Midscale Hotel in the United States

Anna S. Mattila, John W. O'Neill

Journal of Hospitality & Tourism Research

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Research article

First published 2021-4

Examining key hotel attributes for guest sleep and overall satisfaction

Rebecca Robbins, Michael Grandner, Adam Knowlden [...]

Tourism and Hospitality Research

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Research article

First published 2004-08

Are Your Satisfied Customers Loyal?

Iselin Skogland, Judy A. Siguaw

Cornell Hospitality Quarterly

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Research article

First published 2005-08

Let Me Count the Words

Madeleine Pullman, Kelly McGuire, Charles Cleveland

Cornell Hospitality Quarterly

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Research article

First published 1995-10

Technolog Needs and Perception

Hubert B. Van Hoof, Galen R. Collins, Thomas E. Combrink [...]

Cornell Hospitality Quarterly

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Research article

First published 2023-1

Work-family integration and segmentation in the gig economy: An exploratory study on Airbnb hosts' experiences

Suzanne C de Janasz, Sowon Kim, Joy A Schneer [...]

Tourism and Hospitality Research

Open access

Research article

First published 2025

“Hi,I’m Terri Towel. Please Reuse Me.” Can Anthropomorphizing Towels Prompt Tourists to Reuse Them?

Danyelle Greene, Anna K. Zinn, Csilla Demeter [...]

Journal of Travel Research

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Research article

First published 2007-08

The Effect of Meal Pace on Customer Satisfaction

Breffni M. Noone, Sheryl E. Kimes, Anna S. Mattila [...]

Cornell Hospitality Quarterly

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Research article

First published 2000-04

The Effect of Employee Uniforms on Employee Satisfaction

Kathy Nelson, John Bowen

Cornell Hospitality Quarterly

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Research article

First published 2015-3

Do Satisfied Tourists Really Intend to Come Back? Three Concerns with Empirical Studies of the Link between Satisfaction and Behavioral Intention

Sara Dolnicar, Tim Coltman, Rajeev Sharma

Journal of Travel Research

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