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Articles (121)

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1-10 of 121 results for guest satisfaction

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Select article: Guest Satisfaction and Restaurant Performance

Retricted access

Research article

First published 2007-08

Guest Satisfaction and Restaurant Performance

Sachin Gupta, Edward McLaughlin, Miguel Gomez

Cornell Hospitality Quarterly

Select article: Examining key hotel attributes for guest sleep and overall satisfaction

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Research article

First published 2021-4

Examining key hotel attributes for guest sleep and overall satisfaction

Rebecca Robbins, Michael Grandner, Adam Knowlden [...]

Tourism and Hospitality Research

Select article: A Look at the Relationship between Service Failures,Guest Satisfaction,and Repeat-Patronage Intentions of Casual Dining Guests

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Research article

First published 2011-11

A Look at the Relationship between Service Failures,Guest Satisfaction,and Repeat-Patronage Intentions of Casual Dining Guests

Alex Susskind, Anthony Viccari

Cornell Hospitality Quarterly

Select article: Hotel Branding Strategy: Its Relationship to Guest Satisfaction and Room Revenue

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Research article

First published 2004-05

Hotel Branding Strategy: Its Relationship to Guest Satisfaction and Room Revenue

John W. O’Neill, Anna S. Mattila

Journal of Hospitality & Tourism Research

Select article: Relationships between Hotel Room Pricing,Occupancy,and Guest Satisfaction: A Longitudinal Case of a Midscale Hotel in the United States

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Research article

First published 2003-08

Relationships between Hotel Room Pricing,Occupancy,and Guest Satisfaction: A Longitudinal Case of a Midscale Hotel in the United States

Anna S. Mattila, John W. O'Neill

Journal of Hospitality & Tourism Research

Select article: Investigating the Relationhip between Employee Satisfaction and Guest Satisfaction

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Research article

First published 2000-12

Investigating the Relationhip between Employee Satisfaction and Guest Satisfaction

Michael A. Spinelli, George C. Canavos

Cornell Hospitality Quarterly

Select article: How Domestic Features Shape Guest Satisfaction Across Genders in Peer-to-Peer Accommodations: Validation of Gendered Domestic Affordance Perception

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Research article

First published 2026

How Domestic Features Shape Guest Satisfaction Across Genders in Peer-to-Peer Accommodations: Validation of Gendered Domestic Affordance Perception

Xing Yao, Chenggang Hua, Evan J. Jordan

Journal of Travel Research

Select article: Hotel Guest Satisfaction among Business Travelers

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Research article

First published 1996-04

Hotel Guest Satisfaction among Business Travelers

Marit G. Gundersen, Morten Heide, Uff H. Olsson

Cornell Hospitality Quarterly

Select article: Green Innovation Practices and Guests’ Return Intention: Mediating Roles of Green Image,Guest’s Positive Mood and Satisfaction

Open access

Research article

First published 2025-4

Green Innovation Practices and Guests’ Return Intention: Mediating Roles of Green Image,Guest’s Positive Mood and Satisfaction

Mai Ngoc Khuong, Nguyen Thi Minh Phuong, Tong Nguyen Hoang Phuong

Sage Open

Select article: Understanding Guest Satisfaction with Urban Hotel Location

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Research article

First published 2018-2

Understanding Guest Satisfaction with Urban Hotel Location

Yang Yang, Zhenxing Mao, Jingyin Tang

Journal of Travel Research

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