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Abstract

Domestic features in peer-to-peer accommodations are widely regarded as home-related benefits that enhance guest satisfaction. However, the Gendered Domestic Affordance Perception hypothesis reframes home appliances not merely as functional amenities but as spatial cues that may afford gender-differentiated perceptions and action tendencies. Accordingly, this study examines whether the relationship between domestic feature perceptions varies across genders in P2P accommodations and how this variation is associated with guest satisfaction. Using a mixed-methods design, we develop and validate a Gendered Domestic Affordance Perception scale for P2P accommodations through thematic analysis, exploratory and confirmatory factor analyses. Multi-group SEM based on this construct shows that functional affordance perceptions enhance male guest satisfaction, while role-based perceptions, triggered by domestic functional affordance, diminish female guest satisfaction. This study introduces a gender-sensitive spatial lens to servicecape evaluation in P2P accommodations and extends affordance theory through the empirical application of Gendered Domestic Affordance Perception in hospitality contexts. Also available in [共享住宿中的家用设施对不同性别住客满意度的影响—性别化家用可供性感知的验证]. See supplemental material for details.

Keywords

Affordance theory gendered domestic affordance perception guest satisfaction hospitality servicescape mixed-methods research peer-to-peer accommodation

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How Domestic Features Shape Guest Satisfaction Across Genders in Peer-to-Peer Accommodations: Validation of Gendered Domestic Affordance Perception

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