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Open access

Research article

First published 2020-9

Performance-based policy in offender rehabilitation: Limitation or innovation for front-line workers in Liaison and Diversion services?

Paulo Rocha, Ann-Karin Holmen

Probation Journal

Retricted access

Research article

First published 2016-12

Controlling routine front line service workers: an Australian retail supermarket case

Robin Price

Work,Employment and Society

Retricted access

Research article

First published 2013-6

The nature of front-line service work: distinctive features and continuity in the employment relationship

Jacques Bélanger, Paul Edwards

Work,Employment and Society

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Research article

First published 2007-06

Customer oriented militants? A critique of the `customer oriented bureaucracy' theory on front-line service worker collectivism

Paul Brook

Work,Employment and Society

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Research article

First published 2025-3

Consistency in Subjective Judgments of Service Vehicle Type Based On Vehicle and Flashing Light Colors

John D. Bullough, Adway Das, Nicholas P. Skinner [...]

Transportation Research Record: Journal of the Transportation Research Board

Retricted access

Research article

First published 1995-4

Implementing JOBS: A View from the Front Line

Jan L. Hagen, Irene Lurie

Families in Society: The Journal of Contemporary Social Services

Retricted access

Research article

First published 2013-8

Exploring Front-Line Hospital Workers' Contributions to Patient and Worker Safety

Rosemary Kelly Sokas, Patricia Cloonan, Barbara I. Braun

NEW SOLUTIONS: A Journal of Environmental and Occupational Health Policy

Retricted access

Research article

First published 2022-8

Bringing all clients into the system – Professional digital discretion to enhance inclusion when services are automated

Iréne Bernhard, Elin Wihlborg

Information Polity

Retricted access

Research article

First published 2010-5

Customer-Oriented Behaviour of Front-Line Service Employees: The Need to be Both Willing and Able

Narumon Pimpakorn, Paul G. Patterson

Australasian Marketing Journal

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Research article

First published 2007-08

Toxicity and the Unconscious Experience of the Body at the Employee—Customer Interface

Mark Stein

Organization Studies

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