Front-line workers fulfill a critical role in the implementation of the Job Opportunity and Basic Skills Training Program (JOBS), a welfare-employment program authorized under the Family Support Act of 1988. This study of front-line workers suggests that workers strongly support the JOBS program and its goals. They have reservations abut the effectiveness of the JOBS program, however, and identified two major barriers to implementation: inadequate funding for education and training services and the lack of available employment opportunities in their local communities.
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