Sage Journals: Discover world-class research

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Research article

First published 2004-9

Linking employee behaviour to external customer satisfaction using quality function deployment

V Hanna, C J Backhouse, N D Burns

Proceedings of the Institution of Mechanical Engineers,Part B: Journal of Engineering Manufacture

Open access

Research article

First published 2017

Tools for measuring and improving external customer satisfaction in stores of Santo Domingo,Ecuador

Alexander Sánchez Rodriguez, Reyner Pérez Campdesuñer, Gelmar García Vidal [...]

International Journal of Engineering Business Management

Retricted access

Research article

First published 2016-1

Does the Customer Matter Most? Exploring Strategic Frontline Employees’ Influence of Customers,the Internal Business Team,and External Business Partners

Christopher R. Plouffe, Willy Bolander, Joseph A. Cote [...]

Journal of Marketing

Free access

Research article

First published 2023-12-08

Conventional standard-sized bra with prosthesis or patient’s bra with customized hand-knitted external prosthesis after mastectomy: Mixed-methods evaluation of patients’ preferences

Ruey Pyng Ng, John C. Allen, Yen-Yen Chia [...]

Breast Disease

Retricted access

Research article

First published 2020-9

Efficacy of electrical polarization on a rat femoral bone defect model with a custom-made external fixator

Masato Ohara, Soichiro Itoh, Hiroyoshi Fujiwara [...]

Bio-Medical Materials and Engineering

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Research article

First published 2009-6

Enlargement and Common External Tariff in a Political-Economic Model of Customs Union ∗

Subhayu Bandyopadhyay, Sajal Lahiri, Suryadipta Roy

Arthaniti: Journal of Economic Theory and Practice

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Research article

First published 1995-11

New Customer Acquisition: Prospecting Models and the use of Commercially Available External Data

Thomas S. Lix, Paul D. Berger, Thomas L. Magliozzi

Journal of Interactive Marketing

Open access

Research article

First published 2018-1

How Common Is the East African Community’s Common External Tariff Really? The Influence of Interest Groups on the EAC’s Tariff Negotiations

Tobias Bünder

Sage Open

Open access

Research article

First published 2024-9

Online fraud detection: ‘In the moment’ digital accountability in a data-sensitive setting

Semire Yekta, Daniel Neyland

Big Data & Society

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Research article

First published 2022-5

External validation study of hip peri-prosthetic joint infection with cemented custom-made articulating spacer (CUMARS)

Jonathan Quayle, Ahmed Barakat, Antonio Klasan [...]

HIP International

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