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Articles (19852)

Journals (0)

1-10 of 19852 results for experience service

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Select article: Service Design for Experience-Centric Services

Retricted access

Research article

First published 2010-02

Service Design for Experience-Centric Services

Leonieke G. Zomerdijk, Christopher A. Voss

Journal of Service Research

Select article: Unifying Service Marketing and Operations With Service Experience Management

Retricted access

Research article

First published 2009-05

Unifying Service Marketing and Operations With Service Experience Management

Robert J. Kwortnik, Gary M. Thompson

Journal of Service Research

Select article: Designing Multi-Interface Service Experiences

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Research article

First published 2008-05

Designing Multi-Interface Service Experiences

Lia Patrício, Raymond P. Fisk, João Falcão e Cunha

Journal of Service Research

Select article: Glocalization in Service Cultures: Tensions in Customers’ Service Expectations and Experiences

Open access

Research article

First published 2023-5

Glocalization in Service Cultures: Tensions in Customers’ Service Expectations and Experiences

Anu Helkkula, Eric Arnould, An Chen

Journal of Service Research

Select article: Rationalizing service logic,or understanding services as experience?

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Research article

First published 2006-09

Rationalizing service logic,or understanding services as experience?

Sharon Schembri

Marketing Theory

Select article: Value Creation in Business Services through the Prism of Experience Economy: Conceptualizing Value-in-experience

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Research article

First published 2016-11

Value Creation in Business Services through the Prism of Experience Economy: Conceptualizing Value-in-experience

Jana Kukk, Anu Leppiman

Journal of Creating Value

Select article: The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services

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Research article

First published 2010-02

The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services

David Xin Ding, Paul Jen-Hwa Hu, Rohit Verma [...]

Journal of Service Research

Select article: Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting

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Research article

First published 2011-5

Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting

Lia Patrício, Raymond P. Fisk, João Falcão e Cunha [...]

Journal of Service Research

Select article: Experience,Service Operations Strategy,and Services as Destinations: Foundations and Exploratory Investigation

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Research article

First published 2008-05

Experience,Service Operations Strategy,and Services as Destinations: Foundations and Exploratory Investigation

Chris Voss, Aleda V. Roth, Richard B. Chase

Production and Operations Management

Select article: Snacking Experiences of Diabetic Customers in the Food Service Industry: A Transformative Service Approach

Open access

Research article

First published 2025

Snacking Experiences of Diabetic Customers in the Food Service Industry: A Transformative Service Approach

Luong Ta, Tin Doan, Girish Prayag [...]

Journal of Hospitality & Tourism Research

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