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Articles (31)

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1-10 of 31 results for expectancy disconfirmation theory

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Select article: Customer Responses to Airline Service Failure: Perspectives from Expectation Disconfirmation Theory

Open access

Research article

First published 2024-4

Customer Responses to Airline Service Failure: Perspectives from Expectation Disconfirmation Theory

Nguyen Ngoc Hien, Nguyen Thanh Long, Vo Tan Liem [...]

Sage Open

Select article: Applying the Expectancy Disconfirmation and Regret Theories to Online Consumer Behavior

Retricted access

Research article

First published 2011-04

Applying the Expectancy Disconfirmation and Regret Theories to Online Consumer Behavior

Chechen Liao, Chuang-Chun Liu, Yu-Ping Liu [...]

Cyberpsychology,Behavior,and Social Networking

Select article: Measuring Passenger Satisfaction of Interpretive Programming on Two Amtrak Trains in the Midwest: Testing the Expectancy Disconfirmation Theory

Retricted access

Research article

First published 2008-11

Measuring Passenger Satisfaction of Interpretive Programming on Two Amtrak Trains in the Midwest: Testing the Expectancy Disconfirmation Theory

Mark Morgan, Xiaodan “Dani” Dong

Journal of Interpretation Research

Select article: Symbolic Representation,Expectancy Disconfirmation,and Citizen Complaints Against Police

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Research article

First published 2022-1

Symbolic Representation,Expectancy Disconfirmation,and Citizen Complaints Against Police

Euipyo Lee, Sean Nicholson-Crotty

The American Review of Public Administration

Select article: The Value of Core and Noncore Activity Fit for Corporate Social Responsibility: An Expectation-Based Study of Nonprofit Hospitals

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Research article

First published 2023-4

The Value of Core and Noncore Activity Fit for Corporate Social Responsibility: An Expectation-Based Study of Nonprofit Hospitals

Daniele Mathras, Amir Grinstein, Gary J. Young [...]

Journal of Public Policy & Marketing

Select article: The Behavior-Attitude Relationship and Satisfaction in Proenvironmental Behavior

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Research article

First published 2019-11

The Behavior-Attitude Relationship and Satisfaction in Proenvironmental Behavior

Myriam Ertz, Emine Sarigöllü

Environment and Behavior

Select article: The Impact of Tourist Expectations,Experiences,and Satisfaction on Revisit Intentions: A Moderated Mediation Analysis

Open access

Research article

First published 2025-10

The Impact of Tourist Expectations,Experiences,and Satisfaction on Revisit Intentions: A Moderated Mediation Analysis

Guangqiong Wang, Xuefan Dong, Xinran Zheng [...]

Sage Open

Select article: The Affective Consequences of Expected and Unexpected Outcomes

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Research article

First published 2002-1

The Affective Consequences of Expected and Unexpected Outcomes

James A. Shepperd, James K. McNulty

Psychological Science

Select article: A Desires Congruency Model of Consumer Satisfaction

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Research article

First published 1993-06

A Desires Congruency Model of Consumer Satisfaction

Richard A. Spreng, Richard W. Olshavsky

Journal of the Academy of Marketing Science

Select article: Transformational Relationship Events

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Research article

First published 2015-9

Transformational Relationship Events

Colleen M. Harmeling, Robert W. Palmatier, Mark B. Houston [...]

Journal of Marketing

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