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Open access

Research article

First published 2023-8

Stopping the Spread: How Blame Attributions Drive Customer-to-Customer Misbehavior Contagion and What Frontline Employees Can Do to Curb It

Ilias Danatzis, Jana Möller-Herm

Journal of Service Research

Free access

Review article

First published 2022-4

“Braking” bad: How managers can respond to employee misbehavior

Erin L. Frey, Gabrielle S. Adams, Evan A. Bruno [...]

Behavioral Science & Policy

Retricted access

Other

First published 2010-02

A Typology of Employee Explanations of Misbehaviour: An Analysis of Unfair Dismissal Cases

Kim Southey

Journal of Industrial Relations

Retricted access

Research article

First published 2002-12

Using the Theory of Reasoned Action to Predict Organizational Misbehavior

Yoav Vardi, Ely Weitz

Psychological Reports

Retricted access

Research article

First published 2010-11

Fairness Perceptions and Organizational Misbehavior: An Empirical Study

Annelies De Schrijver, Karlien Delbeke, Jeroen Maesschalck [...]

The American Review of Public Administration

Open access

Research article

First published 2023-2

“Souvenir Shopping is for Schmucks!”: Exploring Tourists’ Deviant Behavior Through the Items They Bring Back

Lloyd C. Harris, Solon Magrizos

Journal of Travel Research

Retricted access

Research article

First published 2024-2

When We Practice to Deceive: Service Worker Manipulation and (Mis)Behavior on Cruise Ships

Andrew D. Pressey, Lloyd C. Harris

Journal of Travel Research

Retricted access

Research article

First published 1994-10

Critical Service Encounters: The Employee's Viewpoint

Mary Jo Bitner, Bernard H. Booms, Lois A. Mohr

Journal of Marketing

Retricted access

Research article

First published 2017-5

The Social Dimension of Service Interactions

Alexander P. Henkel, Johannes Boegershausen, Anat Rafaeli [...]

Journal of Service Research

Retricted access

Research article

First published 2019-8

Beyond Tit-for-Tat: Theorizing Divergent Employee Reactions to Customer Mistreatment

Rajiv K. Amarnani, Prashant Bordia, Simon Lloyd D. Restubog

Group & Organization Management

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